Elsasega Siyum
Falls church,VA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
10
10
years of professional experience
Work History
Shift Manager
Roti Mediterranean Grill
Washington, DC
08.2021 - 04.2024
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Wrote reports outlining results to facilitate management decision making.
- Provided ongoing training to address staff needs.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
Bartender
Bar Deco
Washington, DC
02.2023 - 04.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Silver Social
Washington, DC
07.2022 - 01.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Manager
Vapiano
Washington, DC
09.2014 - 03.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Alexandria City High School
01.2013
Skills
- Multitasking and Organization
- Cash Handling and Management
- Policies and Procedures
- Pricing Strategies
- Multitasking and Prioritization
- Hospitality and Guest Service
- Documentation and Reporting
- Sales Strategies
- Verbal and Written Communication
- Revenue Forecasting
- Decision Making
- Suggestive Selling
- Safe Serving Knowledge
- Beer Wine and Cocktails knowledge
- Mixology Techniques
- Service-Oriented Mindset
- Opening and Closing Procedures
- Staff Supervision
Timeline
Bartender
Bar Deco
02.2023 - 04.2023
Bartender
Silver Social
07.2022 - 01.2023
Shift Manager
Roti Mediterranean Grill
08.2021 - 04.2024
Manager
Vapiano
09.2014 - 03.2020
Alexandria City High School