El Shaddai Hailemichael
Springfield,VA
Summary
Customer-focused professional with over four years of experience providing excellent customer service, managing administrative responsibilities, processing payments, and resolving customer concerns in fast-paced environments. Earned a Bachelor of Science in Community Health from George Mason University, providing a strong foundation in healthcare systems, health communication, and patient-centered care. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to build positive relationships with diverse populations. Eager to apply transferable skills while growing in a healthcare setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Property Manager and Front Desk
Storage Partners
Lorton, Virginia
08.2025 - Current
- Delivered exceptional customer service by addressing tenant inquiries regarding accounts and concerns.
- Prepared and maintained accurate lease agreements, customer records, and payment documentation.
- Processed rent payments and organized financial records to ensure accuracy.
- Resolved customer concerns professionally while safeguarding sensitive information confidentiality.
- Coordinated maintenance requests and communicated updates between tenants and service providers.
- Managed daily office operations independently, prioritizing multiple responsibilities effectively.
Customer Service Associate
Kohl's
Burke, VA
04.2025 - 08.2025
- Delivered exceptional customer service by assisting with purchases, returns, exchanges, and account inquiries.
- Maintained detailed attention to customer information while resolving issues efficiently.
- Processed cash, credit card, and digital transactions accurately using POS systems.
- Collaborated with team members to ensure smooth daily operations during high-volume periods.
Sales Associate
Pandora Jewelry
Springfield, VA
08.2023 - 12.2024
- Cultivated customer relationships by identifying needs and recommending tailored solutions that enhanced satisfaction.
- Clarified pricing, promotions, warranties, and product options to ensure informed customer decisions.
- Exceeded individual sales goals through outstanding communication and customer engagement.
- Ensured accuracy in transaction records and inventory documentation to support operational efficiency.
Education
Bachelor of Science - Community Health
George Mason University
Fairfax, VA12-2024
Skills
- Customer Service
- Professional Communication
- Team Collaboration
- Problem Solving
- Microsoft Office
- Data Entry & Documentation
- Data Confidentiality
- Attention to Detail
Certification
- HIPAA for Healthcare Workers (In progress)
Timeline
Assistant Property Manager and Front Desk
Storage Partners
08.2025 - Current
Customer Service Associate
Kohl's
04.2025 - 08.2025
Sales Associate
Pandora Jewelry
08.2023 - 12.2024
Bachelor of Science - Community Health
George Mason University