Elshadie Zergaw
Mankato,MN
Summary
Enthusiastic graduate majoring in Biomedical Science eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of instructions and tasks and training. Motivated to learn, grow and excel in the field and other extended areas. A consultant, board member and now a graduate well-known for successfully taking projects from beginning stages to completion.
Overview
5
5
years of professional experience
Work History
Patient Care Manager
Oak Terrace Memory Care
Mankato, MN
11.2021 - 05.2022
- Assisted 8-10 clients per shift with daily living needs to maintain self-esteem and general wellness.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Provided safe mobility support to help patients move around personal and public spaces.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Reviewed and evaluated test results to suggest care and treatment options.
Lead IT Student Consultant
Minnesota State University, Mankato
Mankato, MN
01.2019 - 05.2022
- Assist and give immediate resolution to students at MNSU with various issues that might come up with their computers and software used daily, so that learning and working is not hindered in any way.
- Troubleshoot and assist professors, faculty, and staff with confidentiality as they possess sensitive information. I also help fellow IT consultants with problems that come to us for resolution.
- Train new members of our team on how to best provide good customer service and help grow their problem-solving skills.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future opportunities.
- Implemented practices and procedures to reduce expenditures and increase efficiency.
- Promoted to Senior IT consultant in less than 1 year, then Lead IT consultant.
Business Manager
Minnesota State University, Mankato
Mankato, MN
09.2020 - 05.2021
- Provide financial advice to Board members when appropriate
- Prepare cash-allocation presentation to Student Government alongside advisor and Program Operations Coordinator
- Analyzed problems, developed ideas and made decisions regarding budget.
- Assist with annual administrative training presentations for Recognized Student Organization leaders and advisors
- Advise Recognized Student Organizations on issues of concern (officer transition, conflict management, Constitution revision, etc.)
- Adhere to all University and Student Activities policies and promote assigned events
- Work with advisor and graduate advisor to evaluate, plan, and promote assigned events.
- Adhere to all University and Student Activities policies.
Marketing and Social Media Coordinator
Minnesota State University, Mankato
Mankato, MN
08.2021 - 05.2022
- Strategized and developed video content for Maverick Involvement Team social media publications which increased social media engagement by 18% within 6 months.
- Strategically planned, implemented and monitored Maverick Involvement team's social media content and campaigns.
- Increased user base by promoting organizations awareness and launching key marketing efforts.
- Produced and distributed weekly newsletters for campus organizations and increased views by 13% .
Education
Bachelor of Science - Biomedical Sciences
Minnesota State University - Mankato
Mankato, MN05.2022
Skills
- Oral and written communications
- Technical communication skills
- Leadership
- Attention to detail
- Good listening skills
- Team work
- Work ethic
- Technical issues analysis
- Issue troubleshooting
- Patient care
- Complaint resolution
- Customer service expert
Research
Undergraduate Research
Methicillin resistant Staphylococcus Aureus
Affiliations
Business Manager, Maverick Involvement Team
Social Media and Marketing Co-ordinator, Maverick Involvement Team
Member of Pre-PA
Member of Pre-med Club
President of Ethiopian Student Association
Additional Information
Dean's List Fall 2021, Spring 2021, Spring 2020
Timeline
Patient Care Manager
Oak Terrace Memory Care
11.2021 - 05.2022
Marketing and Social Media Coordinator
Minnesota State University, Mankato
08.2021 - 05.2022
Business Manager
Minnesota State University, Mankato
09.2020 - 05.2021
Lead IT Student Consultant
Minnesota State University, Mankato
01.2019 - 05.2022
Bachelor of Science - Biomedical Sciences
Minnesota State University - Mankato
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