Tonya Hawkins
Friendswood
Summary
Dynamic professional with a proven track record in data entry and customer relations, honed across roles from Fuel Operations at Colt International to Office Manager at Sprung Instant Structures. Excelled in team building and inventory control, driving continuous improvement without exceeding a 20% budget increase. Skilled in leveraging clerical support to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
Patient Care Manager
Private Family Client
09.2013 - 12.2020
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the caregivers, ensuring seamless coordination between all members of the care team.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
Special Events Coordinator
Bay Area Council on Drugs and Alcohol
04.2008 - 08.2013
- Supported local schools, colleges and communities with information and activities explaining the effects of drugs and alcohol on the brain.
- Managed and directed The Healing Feilds. A field of flags, each representing one life lost the previous year in an alcohol related vehicle fatality.
- Ensured compliance with local regulations by obtaining necessary permits/licenses prior to each event.
- Managed event logistics and operations.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Fuel Operations
Colt International
06.2001 - 11.2002
- Provide professional and accurate trip support for pilots, schedulers and customers for both domestic and international trips.
- Collaborated with FBOs, ground facilities, catering, ground travel services, permits and medical requirements and any other necessary services for each trip.
- Provided technical support during critical situations, effectively resolving issues and minimizing disruptions.
- Managed multiple complex projects simultaneously while maintaining strict deadlines and budgets.
Office Manager
Sprung Instant Structures
08.1992 - 02.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
General -
Sam Rayburn High School
Pasadena, TX1992
Skills
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Clerical support
- Scheduling
- Scheduling coordination
- Inventory control
- Supply management
- Employee training
- Expense reporting
- Report preparation
- Travel coordination
Timeline
Patient Care Manager
Private Family Client
09.2013 - 12.2020
Special Events Coordinator
Bay Area Council on Drugs and Alcohol
04.2008 - 08.2013
Fuel Operations
Colt International
06.2001 - 11.2002
Office Manager
Sprung Instant Structures
08.1992 - 02.1998
General -
Sam Rayburn High School
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