Marketshia Jones
Fort Worth
Summary
Dedicated healthcare professional with over 10 years of experience enhancing patient care services and clinical operations. Supports physician teams through effective patient coordination and precise documentation while delivering outstanding customer service. Excels in fast-paced environments, demonstrating strong organizational and multitasking abilities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Sunrise Assisted Living
Fort Worth
08.2020 - Current
- Provide administrative and patient support in a fast-paced care environment.
- Assist with documentation, communication, and coordination between residents and care teams.
- Support daily operations, ensuring accurate reporting and effective workflow.
- Deliver compassionate care while maintaining professionalism and confidentiality.
Patient Experience Specialist
Cook Children's Medical Center
Fort Worth
11.2016 - Current
- Processed and verified patient diet orders for accuracy, compliance, and physician directives.
- Coordinated with clinical staff to ensure timely and accurate patient meal services.
- Maintained detailed documentation and supported quality control initiatives.
- Delivered excellent customer service, improving overall patient satisfaction.
Support Specialist
Volunteers Of America Texas
Fort Worth
01.2015 - 09.2016
- Assisted with client intake, documentation, and administrative processes.
- Maintained records and supported office operations.
- Delivered mentoring and client support while ensuring proper documentation.
Private Caregiver
Senior Concepts Trustee (Reural Bailey)
Haltom City
08.2008 - 05.2015
- Managed resident care documentation and coordinated medical appointments.
- Supported daily operations, including scheduling and communication.
- Ensured accurate reporting and compliance with care standards.
- Companionship
Lead Inspector
Foxxcon
Fort Worth
2002 - 2008
- Supervised staff and coordinated quality inspection reporting to ensure adherence to standards.
- Maintained accurate documentation and ensured compliance with regulatory standards.
- Led team initiatives emphasizing organization and attention to detail in quality processes.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Arizona City, AZ06-2027
Skills
- Executive and Administrative Support
- Medical Office Operations & Patient Intake
- Appointment Scheduling & Coordination
- Patient Records & Documentation
- Customer Service & Patient Relations
- Microsoft 365 (Word, Excel, Outlook)
- Patient Care Coordination
- Data Entry & Correspondence
- Nutrition & Diet Order Processing
- Team Collaboration & Communication
- Compliance & Quality Assurance
- Multitasking & Time Management
Certification
- Medical Billing and Coding Certificate
Timeline
Patient Care Manager
Sunrise Assisted Living
08.2020 - Current
Patient Experience Specialist
Cook Children's Medical Center
11.2016 - Current
Support Specialist
Volunteers Of America Texas
01.2015 - 09.2016
Private Caregiver
Senior Concepts Trustee (Reural Bailey)
08.2008 - 05.2015
Lead Inspector
Foxxcon
2002 - 2008
Bachelor of Arts - Psychology
University of Arizona Global Campus