Genesis Gacayan

• Led front-end revenue cycle operations, achieving registration accuracy and ensuring thorough insurance verification.
• Implemented targeted staff training initiatives and technology enhancements, reducing operational errors by 15-20% annually.
• Enhanced denial resolution and work queue management through optimized workflows, improving accountability in process handling.
• Collaborated with executive leadership, clinical teams, and administrative departments to boost operational efficiency.
• Coordinated staffing, onboarding support, and employee performance management to streamline team development and efficiency.
• Partnered with human resources on employee relations and policy compliance initiatives.
• Ensured compliance with HIPAA regulations and maintained patient confidentiality standards.

• Delivered childcare services for infants through school-aged children in private family and vacation settings, ensuring a safe and nurturing environment.
• Coordinated educational, outdoor, and culturally enriching activities for visiting families to enhance their experience and engagement.
• Managed daily schedules, transportation, meals, and child safety responsibilities to support smooth and organized family routines.
• Deliver personalized hospitality-focused service with strong communication and cultural connection to Hawaiʻi.

02 – December 2020

• Delivered executive-level administrative and operational support in fast-paced property management environment, ensuring seamless operations.
• Coordinated calendars, reports, contracts, travel arrangements, and confidential records to optimize executive efficiency.
• Facilitated employee coordination, onboarding documentation, scheduling, and vendor communications to enhance team integration.
• Coordinated maintenance scheduling, inspections, budgeting support, and special projects.Served as liaison between executives, tenants, vendors, and property owners to facilitate communication and issue resolution.

• Counseled patients on insurance benefits, payment options, deductibles, and financial assistance programs to enhance financial understanding and support access to care.
• Verified insurance eligibility and authorizations to support reimbursement accuracy and reduce claim delays.
• Managed denial follow-up, appeals processing, payment posting, and account reconciliation to ensure timely reimbursement and financial accuracy.
• Prepared and submitted medical claims while ensuring billing and coding compliance.
• Collaborated with providers and administrative staff to resolve billing discrepancies and streamline workflows, improving overall billing efficiency.
• Assisted patients with charity care applications and financial planning solutions.
• Maintained HIPAA compliance while handling confidential patient information.