MICHELE GANTZ

Manage 24 hour emergency and ambulatory services patient access team

• Oversaw daily operations to ensure adherence to quality standards and regulatory compliance.
• Developed and implemented process improvements, enhancing workflow efficiency across departments.
• Mentored team members, fostering professional growth and promoting a collaborative work environment.
• Managed budgetary planning and resource management to optimize operational expenditures effectively.
• Managed and motivated employees to be productive and engaged in work.

• Supervised daily operations to ensure efficient workflow and patient care standards.
• Trained and mentored staff on best practices and operational procedures.
• Coordinated scheduling to optimize resource allocation and minimize downtime.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Own strategic relationships for a portfolio of healthcare clients, serving as senior point of contact for service delivery, performance, and issue resolution
• Facilitate recurring executive and operational governance calls, presenting KPIs, trend analysis, and action plans tied to client outcomes
• Partner with Operations, Revenue Cycle, IT, and Product teams to align delivery models with client expectations and contractual requirements
• Lead resolution of high-impact client escalations, ensuring rapid mitigation and preservation of long-term partnerships
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and client satisfaction
• Influence retention and expansion by building trusted advisor relationships with client leadership
• Director-level signal: Strategic ownership, governance, escalation leadership, cross-functional influence

• Led day-to-day team operations in a high-volume healthcare environment
• Monitored work queues and service levels to meet turnaround and quality expectations
• Facilitated team meetings and delivered ongoing training to improve efficiency and accuracy

• Directed centralized billing operations with accountability for key revenue cycle metrics, including cash collections, days in AR, denials, and unbilled claims
• Managed supervisors and billing staff, setting priorities, monitoring performance, and ensuring compliance
• Oversaw departmental budget and financial controls
• Acted as primary operational liaison with third-party insurance carriers
• Led readiness and training initiatives for ICD-10 transition
• Leveraged Meditech, Ntierprise, and payer portals to drive billing performance
• Director-level signal: Financial accountability, operational leadership, system transformation

• Managed professional billing operations supporting Boston Medical Center physician practices
• Hired, developed, and evaluated billing staff; delivered annual performance reviews
• Produced operational and financial reporting for leadership stakeholders
• Ensured compliance with payer requirements, including Massachusetts Health Virtual Gateway