PAMELA HAZEL - Patient Care / Unit Secretary - Texas Health Frisco

Summary

Healthcare administrative professional with 6+ years of experience supporting hospital leadership, operations, and patient care coordination at Texas Health. Skilled in executive support, calendar and workflow management, regulatory compliance, and communication across multidisciplinary teams. Known for maintaining organization, efficiency, and confidentiality in fast-paced healthcare environments.

Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.

Overview

1

Certification

11

years of professional experience

Work History

Patient Care / Unit Secretary

Texas Health Frisco

Frisco, TX

01.2021 - Current

Provide executive-level administrative and operational support to nursing leadership in a fast-paced hospital environment. Manage calendars, coordinate scheduling, and prioritize competing requests to ensure efficiency. Prepare and review professional correspondence, reports, and emails on behalf of leadership. Screen calls, emails, and inquiries, responding appropriately and escalating priority matters as needed.
Ensure accuracy and compliance of medical and administrative documentation in accordance with hospital policies and Joint Commission standards. Coordinate meetings, committees, and departmental events, including agendas, minutes, and follow-up tracking. Maintain confidential records and support onboarding, staffing coordination, and daily unit operations. Maintain unit readiness and assist with patient discharge coordination and communication with external facilities.
Participate in Unit-Based Council (UBC) and WOW Committee to support process improvements and engagement initiatives
Coordinated communication between healthcare staff, patients, and families to enhance service delivery.
Managed patient records using electronic health record systems to ensure accuracy and confidentiality.
Scheduled appointments and maintained calendars for multiple healthcare providers to optimize workflow efficiency.
Developed patient intake forms that enhanced data collection accuracy and improved patient experience.
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Maintained patient confidentiality in line with HIPAA regulations.
Supported office staff and operational requirements with administrative tasks.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.

Patient Care Technician

Medical City of Plano & Park Manor

Plano, TX

01.2016 - 01.2021

Provided direct patient care by monitoring patient conditions, assisting with mobility and daily living activities, and ensuring patient safety. Collaborated with healthcare teams to report status changes and support care planning. Maintained clean, organized, and compliant patient care environments.

Front Desk Administrator

Hearts Assisted Living

01.2015 - 01.2016

Managed front desk operations including multi-line phones, scheduling, and administrative tasks. Prepared documentation, maintained organized records, and delivered excellent customer service by resolving concerns professionally and efficiently.

Education

Bachelor of Business Administration - Health Services Administration

Strayer University

06-2028

Skills

Executive Administrative Support
Calendar Management
Healthcare Operations
Patient Experience
Compliance
Meeting Coordination
Reporting
EHR Systems
Communication
Time Management
Incoming call reception
Strong organization
Customer service
Telephone reception

Appointment scheduling
Incoming call management
HIPAA compliance
Patient chart maintenance
EMR / EHR
Medical records maintenance
Nursing station operations
Patient data confidentiality
Patient records maintenance
Professional telephone etiquette
Appointment setting
Patient confidentiality practices
Medical records management
CPR certified