ELSIE Decierdo
Glendale,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Amc Property management
Goodyear, Arizona
10.2024 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Encouraged prospective tenants to fill out applications after property tours.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Greeted potential tenants and provided information about the property.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
Co/Company Owner
Sunrise cleaning services LLC
Glendale, AZ
09.2021 - 10.2024
- Prepared weekly schedules to crews.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms.
Leasing Consultant
Karya Property Management
Tolleson, Arizona
01.2024 - 09.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Sales Consultant
American Furniture Warehouse Co
Glendale, AZ
10.2020 - 10.2022
- Greeted incoming customers and provided expert sales and service.
- Identified customer needs to deliver relevant product solutions and promotions.
- Monitored customer order process and addressed customer issues.
- Listened to customers to understand needs and refer to optimal services.
- Greeted customers and determined their needs.
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Performed cashier duties such as processing payments, issuing receipts.
- Completed sales transactions quickly and accurately while ensuring customer satisfaction.
- Maintained cleanliness of the showroom by dusting and vacuuming.
- Answered incoming calls from customers inquiring about product availability, pricing and delivery options.
- Explained warranties and maintenance requirements for products purchased by customers.
- Discussed financing options, pricing and current promotional offers.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
Sales Associate
Dillards
Glendale, AZ
10.2019 - 10.2020
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
TARGET
SURPRISE, AZ
10.2015 - 01.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Leasing Consultant
Colonia Apartments
Phoenix, Arizona
10.2015 - 10.2016
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Assisted current tenants with maintenance requests and other inquiries.
- Developed marketing strategies to increase demand for vacant units.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Detailed application requirements and answered questions from prospective tenants.
SERVER/CASHIER
PINOY BISTRO RESTAURANTS
SURPRISE, AZ
02.2015 - 08.2015
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
CASHIER
ASIANA MARKET
GLENDALE, AZ
08.2011 - 04.2012
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
MOLAVE VOCATIONAL TECHNICAL SCHOOL
PHILIPPINES03.2004
Skills
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
- Merchandising and Display
- Meeting Sales Goals
- Attention to Detail
- Locating Merchandise
- Customer Service
- Engaging with Diverse Customers
- Payment Processing
- Building Customer Relationships and Loyalty
Affiliations
Awarded three times employee of the month.
Awarded for no. 1 responders for floor calls.
Timeline
Leasing Consultant
Amc Property management
10.2024 - Current
Leasing Consultant
Karya Property Management
01.2024 - 09.2024
Co/Company Owner
Sunrise cleaning services LLC
09.2021 - 10.2024
Sales Consultant
American Furniture Warehouse Co
10.2020 - 10.2022
Sales Associate
Dillards
10.2019 - 10.2020
Sales Associate
TARGET
10.2015 - 01.2020
Leasing Consultant
Colonia Apartments
10.2015 - 10.2016
SERVER/CASHIER
PINOY BISTRO RESTAURANTS
02.2015 - 08.2015
CASHIER
ASIANA MARKET
08.2011 - 04.2012
High School Diploma -
MOLAVE VOCATIONAL TECHNICAL SCHOOL