Melanie Lopez
Germantown,MD
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. . I don't believe in just doing my part alone, but in helping others in order to create a better work environment, as well as helping the company I work for achieve its best performance.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Fairfield Residential Company LLC
Silver Spring
01.2023 - Current
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Conducted informative and personalized tours, resulting in new leases.
- Conducted background checks on applicants.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Tracked leads using CRM software and followed up with interested parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Consultant
Donaldson
Silver Spring , MD
08.2021 - 08.2022
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Conducted background checks on applicants.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Used conflict resolution skills to quickly resolve issues among residents.
Customer Service Associate
FinishMaster Automotive & Industrial Paint
Gaithersburg, MD
05.2020 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Answered customer questions regarding shipments.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Loaded, unloaded and moved heavy products using material loading equipment.
Stocker
TJ Max
Germantown, MD
11.2018 - 05.2019
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Broke down and discarded empty packaging and boxes after stocking products.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Inspected items received for damage or other issues.
Education
Some College - General Studies
Montgomery College
Rockville, MD05.2022
Skills
- MS Office proficiency
- Inbound and outbound calling
- Customer Support
- Employee management
- Customer Service
- Bilingual Spanish and English
- Credit card payment processing
- Adaptive team player
- Shipping and receiving understanding
- Problem-solving abilities
- Stockroom procedures
- Customer relations
- Responsible driver
- Merchandise stocking
- Background checks
- Sales strategies
- CRM software
- Problem solving
- Attention to detail
- Application verification
- Property showing
- Lease preparation
Timeline
Leasing Consultant
Fairfield Residential Company LLC
01.2023 - Current
Leasing Consultant
Donaldson
08.2021 - 08.2022
Customer Service Associate
FinishMaster Automotive & Industrial Paint
05.2020 - 07.2021
Stocker
TJ Max
11.2018 - 05.2019
Some College - General Studies
Montgomery College