Elsie Hernandez
Winter Park,FL
Summary
Dynamic and results-oriented professional with a proven track record at ATT, adept at identifying business opportunities and expanding client bases. Excels in teamwork and collaboration, alongside exceptional customer service skills. Demonstrated ability to increase sales significantly through strategic relationship building and effective problem-solving. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
14
14
years of professional experience
Work History
Sales Associate
ATT
09.2023 - Current
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
- Conducted comprehensive analyses of competitors'' offerings to identify potential gaps in the market and capitalize on emerging trends.
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
- Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Helped team implement successful sales strategies for complex engineering projects.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Personal Cruise Consultant
NCL
12.2021 - 08.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Managed a diverse portfolio of clients, assessing individual needs and providing customized solutions for memorable cruise experiences.
Sales Associate
Xfinity Comcast
01.2017 - 12.2021
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
Dennys Restaurant
08.2014 - 10.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Line Cook
Levy Restaurants
08.2010 - 01.2017
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Associate of Applied Science - Patisserie And Baking
Le Cordon Bleu College of Culinary Arts
Miramar, FL06.2010
Skills
- Teamwork and Collaboration
- Exceptional customer service
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
Languages
English
Spanish
Native or Bilingual
Timeline
Sales Associate
ATT
09.2023 - Current
Personal Cruise Consultant
NCL
12.2021 - 08.2023
Sales Associate
Xfinity Comcast
01.2017 - 12.2021
Server
Dennys Restaurant
08.2014 - 10.2017
Line Cook
Levy Restaurants
08.2010 - 01.2017
Associate of Applied Science - Patisserie And Baking
Le Cordon Bleu College of Culinary Arts