Elsie Jonka
Hollywood,FL
Summary
Dynamic sales professional with extensive experience at FOH Inc., excelling in team leadership and customer engagement. Proven track record in driving sales growth through effective communication and data analysis. Bilingual and skilled in CRM, I foster strong client relationships while implementing innovative strategies to enhance service quality and satisfaction.
Overview
18
18
years of professional experience
Work History
Health Insurance Sales Agent
TZ Insurance Solutions LLC
Hollywood, FL
08.2024 - Current
- Educate clients on policy options and coverage details.
- Collaborated with team members to improve sales strategies and outreach efforts.
- Ensure compliance with federal regulations governing health insurance plans.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Cultivated relationships with clients to enhance satisfaction and loyalty.
CORRECTIONAL OFFICER
SUMTER CI
01.2023 - 02.2024
- Tasked with the care, custody, and control of inmates.
- Responded to emergencies, utilizing de-escalation techniques to resolve conflicts.
- Participated in ongoing training sessions to enhance skills in crisis management techniques.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Properly documenting all interactions, including medication distribution, and dormitory visits.
INSIDE SALES MANAGER
FOH INC.
Miami, Florida
10.2018 - 12.2022
- Travel to various national and regional tradeshows around the country, representing our company and brand.
- Maintain appropriate records for outside sales managers, as needed.
- Provide sales and troubleshooting support as needed to inside sales professionals.
- Monitor employees' productivity, and encourage team members to reach established monthly goals.
- Led inside sales team to drive customer engagement and satisfaction.
- Coordinated with marketing to create effective promotional campaigns for products.
- Managed customer relationships through regular follow-ups and support services.
- Conducted sales meetings to motivate team and share performance insights.
- Collaborated with cross-functional teams to improve product offerings based on feedback.
- Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
- Worked with marketing department to prepare campaigns for lead generation.
SALES & CUSTOMER SERVICE SUPERVISOR
FOH Inc
10.2015 - 09.2018
- Supervised daily operations of customer service team to ensure smooth workflow.
- Trained and mentored staff on best practices in customer engagement.
- Implemented new customer service procedures to enhance service quality.
- Resolved escalated customer complaints efficiently and professionally.
- Conducted regular performance reviews to assess staff development needs.
INSIDE SALES COORDINATOR
FOH INC.
01.2011 - 10.2015
- Facilitated business communication between customer service and all Front of the House departments.
- Verified accuracy of orders processed by team members prior to release.
- Released orders using SAP Business One for efficient picking, packing, and shipping.
- Generated container projections to assess value of incoming products against monthly monetary goals.
- Reserved inventory for large projected future orders to ensure availability.
- Prepared and analyzed various reports, including quarterly warranty and open items reports.
- Utilized Excel pivot tables to identify a 34% reduction in Tides porcelain replacements from quarter one to quarter two.
- Provided insights to product development team for collection comparisons and strategic strengthening.
SALES -CUSTOMER SERVICE ASSOCIATE
FOH INC.
03.2008 - 01.2011
- Assist potential customers in our showroom, ensuring they are well informed and can make sound decisions about their investments.
- Travel to various tradeshows to showcase our tabletop products.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product selections.
- Processed customer transactions accurately using point-of-sale systems.
Education
BACHELOR OF SCIENCE DEGREE - Generalist specialization
AMERICAN INTERCONTINENTAL UNIVERSITY
Weston, FL12.2014
Skills
- Bilingual proficiency
- CRM expertise
- Team leadership
- Sales skills
- Conflict resolution
- Microsoft Office proficiency
- Data analysis
- Typing proficiency
- Work ethic
- Time management
- Effective communication
- Sales presentations
- Needs assessment
- Health insurance knowledge
- Customer service
Timeline
Health Insurance Sales Agent
TZ Insurance Solutions LLC
08.2024 - Current
CORRECTIONAL OFFICER
SUMTER CI
01.2023 - 02.2024
INSIDE SALES MANAGER
FOH INC.
10.2018 - 12.2022
SALES & CUSTOMER SERVICE SUPERVISOR
FOH Inc
10.2015 - 09.2018
INSIDE SALES COORDINATOR
FOH INC.
01.2011 - 10.2015
SALES -CUSTOMER SERVICE ASSOCIATE
FOH INC.
03.2008 - 01.2011
BACHELOR OF SCIENCE DEGREE - Generalist specialization
AMERICAN INTERCONTINENTAL UNIVERSITY