Elsie Joy Elness
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Experienced Manager
Bandon Holdings, LLC | Anytime Fitness
09.2010 - Current
- Spearheaded daily operations, ensuring the smooth and efficient functioning of the fitness center.
- Implemented marketing initiatives, including social media campaigns, community outreach, and direct mail, to drive membership growth and increase revenue.
- Cultivated strong customer relationships by providing exceptional service, addressing concerns, and fostering a positive gym environment.
- Responsible for the installation and management of advanced security systems to ensure operational integrity.
- Managed all administrative tasks, including scheduling, billing, data entry, and filing.
- Led regional teams to achieve targets, driving growth and operational efficiency.
- Recruited, hired, and trained staff members, fostering a high-performing team.
- Achieved significant revenue growth and consistently exceeded membership goals.
- Directed data entry documentation, ensuring precise and efficient record-keeping.
- Awarded "Certification of Excellence of Management" in 2015.
- Earned an all-inclusive trip to Mexico for surpassing sales goals in 2016.
Salon Front Desk Associate
Back Yard Tanning Salon
11.2006 - 01.2016
- Provided friendly, professional, efficient, and courteous customer service to customers.
- Proficient Microsoft Excel with expertise in data entering
- Operated SalonTouch software to efficiently handle customer bookings and administrative tasks.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Accommodated walk-in clients efficiently without disrupting pre-scheduled appointments or compromising service quality.
- Supported salon marketing efforts by distributing promotional materials and engaging in local community events.
- Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
- Performed routine maintenance on tanning beds and salon equipment to ensure optimal functionality and safety.
- Managed client filing and data entry to ensure accurate and organized records.
- Confirmed client reservations and ensured up-to-date client profiles.
Education
Associate of Science Degree -
Ridgewater College
Hutchinson, MN01.2013
Certified Personal Trainer -
National Exercise Trainer Association
Minneapolis, MN05.2010
Skills
- CRM software proficiency
- Time management
- Cross-functional collaboration
- Staff training and development
- Business growth and retention
- Organizational skills
- Verbal and written communication
- Goals and performance
- Data analysis
- Analytical thinking
- Customer relationship management (CRM)
- Customer experience strategy
- Operations management
Accomplishments
- Reader's Choice Award Winner, Independent Review Newspaper, Meeker County (2023 and 2024)
- Certification of Excellence of Management, Anytime Fitness Corporate, Hastings, MN (2015)
Certification
- Certified Personal Trainer (CPT) - National Exercise Trainer Association (NETA).
- Certified Group Fitness Instructor - National Exercise Trainer Association (NETA).
- Certified Pilates Teacher (PMA-CPT) - National Exercise Trainer Association (NETA).
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Timeline
Experienced Manager
Bandon Holdings, LLC | Anytime Fitness
09.2010 - Current
Salon Front Desk Associate
Back Yard Tanning Salon
11.2006 - 01.2016
- Certified Personal Trainer (CPT) - National Exercise Trainer Association (NETA).
- Certified Group Fitness Instructor - National Exercise Trainer Association (NETA).
- Certified Pilates Teacher (PMA-CPT) - National Exercise Trainer Association (NETA).
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Associate of Science Degree -
Ridgewater College
Certified Personal Trainer -
National Exercise Trainer Association
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