MEGAN HERNANDEZ
Vernon
Summary
Innovative and dedicated team player with a goal-oriented mindset. Committed to streamlining operations to reduce costs and enhance organizational efficiency. Demonstrates strong problem-solving abilities, utilizing independent decision-making skills and sound judgment to drive positive impacts on company success.
Overview
12
12
years of professional experience
Work History
Customer Relations Manager / Delivery Manager / Sales Professional
Vernon Auto Group
08.2019 - Current
- - Sales Professional: Greet and assist customers throughout the vehicle purchase process. Maintain expert-level product knowledge, meet monthly sales goals, and guide customers through financing and documentation while delivering exceptional service.
- - Customer Relations Manager: Build and maintain strong relationships with clients. Gather feedback, resolve concerns, and develop action plans to improve satisfaction. Monitor and report customer service metrics to ensure manufacturer compliance.
- - Delivery Manager: Oversee the final delivery of vehicles to ensure readiness and customer satisfaction. Conduct inspections, address last-minute concerns, and educate customers on technology features and connectivity services.
Bar Manager
The Rusty Spur
10.2017 - 08.2020
- - Directed all aspects of bar operations, including staff supervision, food and drink quality, inventory management, and supplier coordination.
- - Ensured compliance with health and alcohol service regulations.
- - Created and promoted events, trained new employees, and maintained a clean, safe, and inviting environment.
Bar Manager
Hillcrest Country Club
02.2015 - 08.2019
- - Managed bar operations including scheduling, training, inventory, and vendor relations.
- - Maintained compliance with safety standards, enforced responsible alcohol service.
- - Developed marketing strategies for special events and promotions.
Bartender
Rumshack
04.2013 - 09.2014
- - Delivered exceptional customer service in a high-volume environment.
- - Crafted cocktails, maintained bar cleanliness, restocked inventory, and managed cash register.
- - Supported promotional events and ensured full compliance with alcohol service laws.
Education
Associate of Business Administration - undefined
Bellevue University
Skills
- - Customer Relationship Management
- - Sales Strategy & Product Knowledge
- - Team Leadership & Training
- - Inventory & Cost Control
- - Event Planning & Promotion
- - Communication & Interpersonal Skills
- Strong work ethic
- CRM software proficiency
- Software CRM system proficiency
- Attention to detail
- Customer service
- Customer relations
- Sales proficiency
Timeline
Customer Relations Manager / Delivery Manager / Sales Professional
Vernon Auto Group
08.2019 - Current
Bar Manager
The Rusty Spur
10.2017 - 08.2020
Bar Manager
Hillcrest Country Club
02.2015 - 08.2019
Bartender
Rumshack
04.2013 - 09.2014
Associate of Business Administration - undefined
Bellevue University
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