Madeline VanGessel
Chicago,IL
Summary
Versatile professional who builds lasting client relationships and drives measurable business growth. Known for clear communication, strategic planning, and effectively aligning customer needs with operational objectives. Demonstrates effectiveness in high-pressure environments through proactive collaboration, delivering value to customers and organizations alike. Currently seeking a new opportunity that offers meaningful challenges, professional growth, and continuous learning.
Overview
5
5
years of professional experience
Work History
Customer Sales Operations Manager
Avenue Logistics
Chicago, IL
07.2023 - Current
- Manage a diverse portfolio of customer accounts with a combined revenue of $45 million annually.
- Primary point of contact for customer accounts to assess needs and determine solutions.
- Design strategies to enhance customer service efficiency and sales processes.
- Coordinate cross-functional teams to streamline sales processes, resulting in enhanced collaboration.
- Implement CRM tools to track customer interactions and optimize communication strategies.
- Coordinate with distribution, transportation, warehouse, and supply chain teams to optimize logistics processes.
Student Marketing Assistant
MSU University Advancement, Affinity Giving
East Lansing, MI
08.2021 - 07.2023
- Created and implemented strategies to promote the Annual Giving Campaign that increased participation and engagement amongst MSU students across campus.
- Developed and supported collaborative initiatives that engaged diverse audiences to enhance participation.
- Utilized research skills to analyze benchmarks and software programs like iModules, projecting future donor success and managing campaigns effectively.
Marketing Intern
Michigan Department of Agriculture and Rural Development
Lansing, MI
05.2022 - 08.2022
- Recruited and organized international marketing activities with Agriculture Development Division to promote Michigan agriculture products to key stakeholders using Salesforce.
- Authored promotional content for International Marketing Program activities and programs on Twitter, Facebook, and in monthly newsletters.
- Crafted testimonials for Michigan companies participating in programs offered by Michigan Department of Agriculture and Rural Development (MDARD) to enhance sales and boost participation.
Server
Little Harbor Club
Harbor Springs, MI
05.2021 - 09.2021
- Supported hospitality and marketing team through effective communication, contributing to increased engagement and sales among membership.
- Collaborated with colleagues to enhance daily operations and improve service delivery.
- Cultivated relationships with diverse individuals, enhancing communication and leadership skills while fostering a collaborative environment.
Education
Bachelor of Arts - Marketing
Michigan State University, Broad College of Business
East Lansing, MI05.2023
Skills
- Customer Relationship Management
- Problem Solving
- Effective Communication
- Strategic Decision-Making
Community Engagement
- Chicago Spartans Alumni Club, Member
- Professional Women's Club of Chicago, Member
- Saint Clement Parish, Volunteer and Member
- Kids' Food Basket, Volunteer
Timeline
Customer Sales Operations Manager
Avenue Logistics
07.2023 - Current
Marketing Intern
Michigan Department of Agriculture and Rural Development
05.2022 - 08.2022
Student Marketing Assistant
MSU University Advancement, Affinity Giving
08.2021 - 07.2023
Server
Little Harbor Club
05.2021 - 09.2021
Bachelor of Arts - Marketing
Michigan State University, Broad College of Business