Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elsie Mittel

Cibolo,TX

Summary

Experienced and detail-oriented professional with a strong background in the banking industry, offering 15 years of expertise in cash handling and delivering exceptional customer service. Possesses a comprehensive understanding of general accounting, finance, and human resource concepts. Graduated from UNT with a focus on HR and management, bringing a solid foundation of knowledge to drive organizational success.

Overview

12
12
years of professional experience

Work History

Mortgage Loan Servicing Officer II

RBFCU
07.2021 - Current
  • Assist with existing loans by making payments and payoffs, managing escrow accounts, modifying loans, answer questions related to their loan and deliver exceptional service
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.

RMA VC Specialist II /RMA Support Specialist

RBFCU
09.2019 - 07.2021
  • Assisted in opening accounts for personal, specialized, and business while helping assess and uncover any other financial needs they may have.
  • Assisted in reviewing loans opened.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Lead Teller

Wells Fargo
10.2017 - 08.2019
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.

Teller

Wells Fargo
01.2016 - 10.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.

Talent Director

Chick-fil-A
01.2014 - 01.2015
  • Conducted thorough candidate assessments to ensure alignment with company culture and values.
  • Streamlined onboarding processes for improved employee satisfaction and retention.
  • Developed training programs tailored to individual employee needs, boosting skill sets and job performance.
  • Managed performance review process, resulting in increased productivity and goal attainment.

Financial Director

Chick-fil-A
01.2013 - 01.2014
  • Supervised billing, payroll, month-end, reconciliations, general ledger accounting, and numerous other financial processes.
  • Improved cash flow management with timely invoicing, collections, and vendor payment protocols.
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
  • Accelerated month-end closing procedures, enabling more timely availability of critical financial information for decision-making purposes.

Education

Bachelor of Science - Integrative Studies

University of North Texas
Denton, TX
05.2024

Skills

  • Time management
  • Problem solving
  • Interpersonal skills
  • Adaptability
  • Leadership
  • Bilingual
  • Microsoft Office
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Mortgage Loan Servicing Officer II

RBFCU
07.2021 - Current

RMA VC Specialist II /RMA Support Specialist

RBFCU
09.2019 - 07.2021

Lead Teller

Wells Fargo
10.2017 - 08.2019

Teller

Wells Fargo
01.2016 - 10.2017

Talent Director

Chick-fil-A
01.2014 - 01.2015

Financial Director

Chick-fil-A
01.2013 - 01.2014

Bachelor of Science - Integrative Studies

University of North Texas

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Elsie Mittel