Kimberly Hunemuller
Dewar
Summary
Reliable Mortgage Loan Servicing Representative recognized for high productivity and efficient task completion. Possess specialized skills in loan administration, customer service, and regulatory compliance. Excel in communication, problem-solving, and time management, ensuring smooth loan servicing processes and enhanced client satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Servicing Representative
Veridian Credit Union
Waterloo
04.2025 - Current
- Resolved loan servicing issues, ensuring high levels of customer satisfaction.
- Investigated and resolved customer complaints related to loan servicing, enhancing client trust.
- Delivered customer service to borrowers, lenders, investors, and other stakeholders in mortgage servicing.
- Processed requests for payoffs, subordinations, insurance cancellations.
- Processed payoffs, releases, and curtailments for loans.
Bartender
Amvets
Cedar Falls
07.2020 - 05.2025
- Engaged with customers, took orders, and served snacks and drinks to enhance guest experience.
- Preparing alcoholic or non-alcoholic beverages for guests.
- Assessing bar customers' needs and preferences and making recommendations while maintaining bar cleanliness.
- Ensured cleanliness and organization of bar area during shifts to create a welcoming environment.
- Trained new staff on bar procedures and customer service standards to maintain service quality.
Bank Teller
VERIDIAN CREDIT UNION
Cedar Falls
10.2024 - 04.2025
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty
- Balanced cash drawer daily with zero discrepancies over XX months
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Partnered with team members to meet branch sales targets through effective cross-selling of banking products
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Cultivated strong relationships with regular customers through tailored service, fostering customer retention and trust
Receptionist
Waverly Veterinary Clinic
Waverly
05.2021 - 06.2022
- Greeting clients and their pets, checking them in, and ensuring they are comfortable
- Answering phone calls, responding to inquiries, and providing customer service
- Coordinated appointment and surgery schedules, managing client reminders to enhance service delivery.
- Maintained patient records and medical histories, facilitating efficient record requests for improved client experience.
- Processed client bills and payments, ensuring accurate financial transactions and timely service.
- Ordering supplies, managing email correspondence, filing, faxing, and mailing
Table Games Dealer
Meskwaki Bingo Casino Hotel
Tama
02.2020 - 07.2020
- Table Games Dealers operate table games.
- Their most important responsibilities are dealing cards, playing house hands, determining winners, exchanging money for chips, detecting cheaters, and solving disputes.
- Dealt various table games, ensuring compliance with casino regulations.
- Managed player transactions, maintaining accurate chip counts at all times.
- Engaged with players, fostering a friendly and welcoming gaming atmosphere.
Teller
VERIDIAN CREDIT UNION
Waterloo
04.2019 - 02.2020
- Provided account services by receiving deposits, processing loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Completed account transactions to serve customers' banking needs.
- Sold cashier's checks, traveler's checks, money orders, and wire transfers to facilitate customer transactions.
- Ensured cash drawers and vaults were balanced nightly to maintain financial integrity.
Table Games Dealer
Meskwaki Bingo Casino Hotel
Tama
12.2016 - 03.2019
- Oversaw table games to provide an engaging gaming environment.
- Dealt cards for blackjack and poker, ensuring fair play and compliance with game rules.
- Engaged players with friendly, professional service, enhancing overall gaming experience.
- Managed game flow, maintaining order and adherence to casino regulations.
- Their most important responsibilities are dealing cards, playing house hands, determining winners, exchanging money for chips, detecting cheaters, and solving disputes.
Education
Some College - Medical Billing & Coding
Hawkeye Community College
Waterloo, IA05-2018
High school diploma or GED -
Cedar Falls High School
Cedar Falls 05-2013
Skills
- Loan servicing
- Loan servicing systems
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Administrative experience
- Medical Billing
- Medical Coding
- Problem solving
- Time management
- Organizational skills
- Multitasking
- Customer service
- Communication skills
- Bartending
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mortgage Loan Servicing Representative
Veridian Credit Union
04.2025 - Current
Bank Teller
VERIDIAN CREDIT UNION
10.2024 - 04.2025
Receptionist
Waverly Veterinary Clinic
05.2021 - 06.2022
Bartender
Amvets
07.2020 - 05.2025
Table Games Dealer
Meskwaki Bingo Casino Hotel
02.2020 - 07.2020
Teller
VERIDIAN CREDIT UNION
04.2019 - 02.2020
Table Games Dealer
Meskwaki Bingo Casino Hotel
12.2016 - 03.2019
Some College - Medical Billing & Coding
Hawkeye Community College
High school diploma or GED -
Cedar Falls High School