Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsie Odson

Ashland

Summary

Dynamic customer service professional with extensive experience at the State of Ohio BMV. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.

Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.

Overview

31
31
years of professional experience

Work History

Customer Service Assistant 2

State Of Ohio BMV
09.2023 - Current

Great and respond to telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries, or driver license/registrations.

Driver Examiner

State Of Ohio BMV
06.2000 - 09.2023

Administered & scheduled driving tests to applicants for class D & motorcycle licenses. I also administered knowledge & vision tests for applicants to get their class D, motorcycle and CDL permits verifying the validity of the testing procedures.

Selector

Joann Fabrics
07.1999 - 06.2000

Selected items that were ordered by a JoAnn Fabrics store and selected the item and put it on the conveyor belt to be packed and delivered to the store for sale.

Waitress

Country Kitchen
07.1994 - 07.1999

Greeted customers and led them to their table, took orders and delivered them to the customers as they were ready. Resolved many difficult situations with customers that might have received incorrect orders and made sure the customers were satisfied before leaving the establishment. I also rang out customers' bills and made sure they received the correct change if needed.

Education

High School Diploma -

Field High School
Brimfield, Ohio
05-1997

Skills

  • Customer consultation
  • Complaint resolution
  • Complaint handling
  • Customer focus
  • Organization and time management
  • Fast learner with extensive training

Timeline

Customer Service Assistant 2

State Of Ohio BMV
09.2023 - Current

Driver Examiner

State Of Ohio BMV
06.2000 - 09.2023

Selector

Joann Fabrics
07.1999 - 06.2000

Waitress

Country Kitchen
07.1994 - 07.1999

High School Diploma -

Field High School
Elsie Odson