Dynamic customer service professional with extensive experience at the State of Ohio BMV. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Great and respond to telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries, or driver license/registrations.
Administered & scheduled driving tests to applicants for class D & motorcycle licenses. I also administered knowledge & vision tests for applicants to get their class D, motorcycle and CDL permits verifying the validity of the testing procedures.
Selected items that were ordered by a JoAnn Fabrics store and selected the item and put it on the conveyor belt to be packed and delivered to the store for sale.
Greeted customers and led them to their table, took orders and delivered them to the customers as they were ready. Resolved many difficult situations with customers that might have received incorrect orders and made sure the customers were satisfied before leaving the establishment. I also rang out customers' bills and made sure they received the correct change if needed.