Microsoft Office Suite
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WHITNEY GILKEY
Guysville,USA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Overview
15
years of professional experience
Work History
ODNR- Division of Wildlife
Customer Service Assistant 2
10.2025 - Current
Job overview
- Provided exceptional customer support through effective communication and problem-solving skills.
- Coordinated with teams to resolve customer inquiries and enhance service delivery.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Ohio University
RECORDS MANAGEMENT SPECIALIST- Admissions
09.2024 - 10.2025
Job overview
- Received and categorized at least 30 to 40 incoming documents daily, indexed sensitive information, plus processes a great deal of requests to begin document processing sequence.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.
- Provided exceptional customer service to internal and external clients, facilitating swift access to necessary documentation for various projects and initiatives.
- Developed and implemented records retention policies to enhance compliance with regulatory requirements.
Ohio University
ADMINISTRATIVE SERVICES ASSOCIATE- OU-HCOM
10.2022 - 09.2024
Job overview
- First point of contact for the office handling numerous inside and outside correspondences via email and phone to include all communication with preceptors and their office staff always promptly responding to any questions or concerns same day.
- Managed multiple projects effectively by tracking progress with spreadsheets, assigning tasks when needed, and ensuring timely completion of objectives while always meeting deadlines.
- Maintained confidentiality of sensitive information while processing departmental documents such as personnel files or financial records abiding by FERPA policies and procedures through annual trainings.
- Provided exceptional customer service to both internal and external clients while maintaining a professional demeanor at all times.
- Supported executive management with administrative tasks such as report preparation, composing documents/correspondence/letters, and calendar management.
Marietta Memorial Hospital, Belpre Cancer Center
ADMINISTRATIVE SCHEDULER/INTAKE COORDINATOR
01.2022 - 06.2022
Job overview
- Managed high-priority projects successfully while juggling multiple deadlines simultaneously for various stakeholders.
- Provided exceptional customer service to internal clients across all levels of the organization by consistently addressing scheduling requests with a solution-oriented approach.
- Increased office efficiency by providing comprehensive support to executive teams in their daily scheduling needs with having the ability to shift the schedule around to accommodate more immediate appointments or pop-up meetings.
- Simplified complex scheduling challenges with creative problem-solving techniques and attention to detail.
- Expedited decision-making processes within the organization by setting up timely meetings involving key stakeholders from different departments.
Fairfield Medical Center
ADMINISTRATIVE RECEPTIONIST/PHLEBOTOMY TECHNICIAN
10.2020 - 01.2022
Job overview
- Managed an off-site lab where I was the only Phlebotomist to process requisitions, enter orders and draw/process blood samples as well as other job duties as assigned.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly and addressing their needs or concerns.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
WVU Medicine
ADMINISTRATIVE SECRETARY/PHLEBOTOMY TECHNICIAN
06.2018 - 10.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Trained and oversaw other phlebotomy technicians as necessary during training and where ever I was needed for assistance with difficult draws.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Marietta Memorial Hospital, Strecker Cancer Center
ADMINISTRATIVE SCHEDULER
01.2014 - 06.2018
Job overview
- Expedited decision-making processes within the organization by setting up timely meetings involving key stakeholders from different departments.
- Developed customized reports showcasing insights into operational efficiencies gained as a result of improved scheduling practices.
- Enhanced office productivity with time-saving scheduling procedures and tools.
- Proactively identified potential bottlenecks in workflows through continuous monitoring of existing schedules and proposing adjustments where necessary.
Summary
Experienced administrative professional with a strong background in supporting executive leadership. Skilled in handling confidential information and effectively managing executive schedules while simultaneously constructing a dynamic working environment to foster departmental needs. Committed to fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Passionate about delivering high-quality support to drive organizational success.
Skills
- Office management experience
- Schedule & calendar planning
- Maintains a high quality of assistance to executives
- Report preparation and filing
- Strategic project management with emphases on organization, prioritization, and deadline accuracy
- Mastered knowledge of Microsoft Office software
- Clear and articulate communication skills that improve relationship building and collaboration skills
- Enhancement of academic operations while building relationships
- Sensitive information confidentiality, procedure knowledge and training illiterate procedures
- Operational efficiency with OU systems including but not limited to: People Soft, Slate, OnBase, Bobcat Buy, Concur, eMedley, and Salesforce
- Efficient and strong problem-solving aptitude
- Cross-functional collaboration among multiple departments
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant 2
ODNR- Division of Wildlife
10.2025 - Current
RECORDS MANAGEMENT SPECIALIST- Admissions
Ohio University
09.2024 - 10.2025
ADMINISTRATIVE SERVICES ASSOCIATE- OU-HCOM
Ohio University
10.2022 - 09.2024
ADMINISTRATIVE SCHEDULER/INTAKE COORDINATOR
Marietta Memorial Hospital, Belpre Cancer Center
01.2022 - 06.2022
ADMINISTRATIVE RECEPTIONIST/PHLEBOTOMY TECHNICIAN
Fairfield Medical Center
10.2020 - 01.2022
ADMINISTRATIVE SECRETARY/PHLEBOTOMY TECHNICIAN
WVU Medicine
06.2018 - 10.2020
ADMINISTRATIVE SCHEDULER
Marietta Memorial Hospital, Strecker Cancer Center
01.2014 - 06.2018
Independence University
Associates of Science from Associate of Applied Sciences
TriCounty Adult Career Center
Post-Secondary Vocational Certificate Degree from Phlebotomy Technology & Office Management
Ohio Fire Academy
Firefighting Certification/CPR & AED Certificate from Firefighting & First Responder
Tri-County Career Center
Health Tech College Preparation from Health Technology & Office Management
Federal Hocking High School
High School Diploma from Healthcare Administration Procedures
Certification
- Phlebotomy Technician & Administrative Office, Graduated in 2013 with certificate, Tri-County Adult Career Center
- 2 year course in College Tech Prep Health Technologies & Administrative Office Procedures with certificate, Graduated in 2010, Tri-County Career Center
- Certified Firefighter, 2011, Rome Township Volunteer Fire Department, Graduated with a certificate from Ohio State Fire Academy
Education
Independence UniversitySalt Lake City, UT
Associates of Science from Associate of Applied Sciences
08-2021
University Overview
- 18 month online course with 12 months completed of program out of the 18 month for this Associates Degree. Independence University discontinued program at such time and closed indefinitely. I have plans to finish my associates degree at Ohio University in the near future.
- Relevant Coursework: Administrative Office Management
- Professional Development: HIPPA policies and procedures, patients rights and responsibilities, abilities to explain HIPPA rights and responsibilities to patients and associated family members, and the knowledge to lead and supervise other employee's & student staff members.
TriCounty Adult Career CenterNelsonville, OH
Post-Secondary Vocational Certificate Degree from Phlebotomy Technology & Office Management
05.2013
University Overview
- Relevant Coursework: Bloodborne Pathogens Training, safe practices policies and ethics on HIPPA, administrative procedures, and records/document management.
- Professional Development: Office management, Supervisory experience with staff and student employees, data analyzation, records management, and data entry to include entering orders off of requisitions.
- Internship completed at Camden Clark Medical Center in Parkersburg, West Virginia where customer service, retrieving electronic orders and entering them, and the act of draw blood in a proficient and precise manner. While also learning front office and clinical aspects of the job as directed by preceptors and other administrative staff of my internship.
Ohio Fire AcademyStewart, OH
Firefighting Certification/CPR & AED Certificate from Firefighting & First Responder
06.2011
University Overview
- Relevant Coursework: First Aide and CPR Training along with first responser and AED advanced trainings.
- Professional Development: Following command of incident control personnel while aligning learned policies and procedures for job duties associated with adhering to mastering my multitasking abilities to showcase leadership, knowledge of the situation absorbed by regular trainings and meetings, and team work to get the job done effectively and efficiently.
- Named secretary of the department that included running meetings, note taking, and representing the chief when he was unable to attend while debriefing him when necessary.
Tri-County Career CenterNelsonville, OH
Health Tech College Preparation from Health Technology & Office Management
06.2010
University Overview
- Professional Development: This Health Sciences initiative course was a 2 Year Vocational Certificate Program obtained my Junior and Senior year(s) of High School. This program allowed me to take programs at college level while attaining credit for them through Hocking College.
- Relevant Coursework: Administrative office including office management, medical assisting, Medical Coding and data entry as well as obtaining my certified nursing assistant license and CPR/First Aide trainings.
- Professional Development: Customer Service, and affective communication stills.
- Internship completed at Holzer Clinic in Athens my Senior year to hone my skills in office management and medical assisting procedures.
- Research Project: Babies born with cleft palates and not cleft lifts compared to babies born with either or, I found it was more common for infants to be born with both the cleft lip and palate than just the cleft palate. This was presented for my senior project showcase.
Federal Hocking High SchoolStewart, OH
High School Diploma from Healthcare Administration Procedures
06.2010
University Overview
- Professional Development: Office Management
- Rome Canaan Scholarship Recipient
- Relevant Coursework: Computer sciences & operations, administrative policies and procedures including creative writing, and comprehensive typing courses to improve and set the pathway to office management in my future.
- Honoree of Science and Biology courses
- Extracurricular Activities: Softball, Marching Band
Software
Onbase
Slate
Bobcat Buy
Conqur
EMedley
Sales Force