Overview
Work History
Timeline
Hi, I’m

WHITNEY GILKEY

Athens,OH

Overview

15
years of professional experience

Work History

Ohio University
Athens, OH

RECORDS MANAGEMENT SPECIALIST, ADMISSIONS DEPT
09.2024 - Current

Ohio University
Athens, OH

ADMINISTRATIVE SERVICES ASSOCIATE, HCOM
10.2022 - Current

Job overview

  • Engaged in at least 30 daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Triaged phone inquiries from students and family members about status changes or general questions regarding applications.
  • Contacted document requestors and obtained additional information required to process document requests.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Provided exceptional customer service to internal clients, facilitating swift access to necessary documentation for various projects and initiatives.
  • Processed and produced a vast number of documents, letters, reports and correspondence monthly with implementing the digital filing system that increased document retrieval speeds by 35%, and enhanced overall office efficiency.
  • Ensured smooth communication within the office by managing phone calls, emails, and correspondence with professionalism and efficiency.
  • Supports executive management with administrative tasks such as document and report preparation, file maintenance, and multi-calendar management.
  • Managed projects effectively by tracking progress, assigning tasks, and ensuring timely completion of objectives.
  • Streamlined office operations by implementing efficient filing systems and organizational procedures.

Marietta Memorial Hospital, Belpre Cancer Center
Belpre, OH

ADMINISTRATIVE SCHEDULER/INTAKE COORDINATOR
01.2022 - 06.2022

Job overview

  • Streamlined the appointment scheduling process for several thousand patients monthly, leveraging expertise in scheduling software and meticulous attention to detail, leading to a 30% increase in clinic efficiency and patient satisfaction.
  • Developed customized reports showcasing insights into operational efficiencies gained as a result of improved scheduling practices.
  • Contributed to administrative team''s overall success by supporting colleagues in their tasks and sharing best practices for efficient time management and communication strategies.
  • Facilitated smooth communication between departments by coordinating schedules and ensuring timely information sharing.
  • Provided exceptional customer service to internal clients across all levels of the organization by consistently addressing scheduling requests with a solution-oriented approach.
  • Demonstrated versatility by handling receptionist duties for over 30 hours per week while also performing more than 75 successful phlebotomy procedures per month, maintaining professionalism and high-quality patient care in a fast-paced medical office.
  • Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
  • Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
  • Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
  • Managed scheduling for an average of 50 patient appointments daily while performing high-volume blood draws (30+ per day), demonstrating exceptional organizational skills and maintaining a 99% accuracy rate in specimen processing.
  • Supported onboarding of new employees by preparing orientation schedules and coordinating training sessions with relevant departments.

Fairfield Medical Center
Lancaster, OH

ADMINISTRATIVE RECEPTIONIST/PHLEBOTOMY TECHNICIAN
10.2020 - 01.2022

WVU Medicine
Vienna, WV

ADMINISTRATIVE SECRETARY/PHLEBOTOMY TECHNICIAN
06.2018 - 10.2020

Marietta Memorial Hospital, Strecker Cancer Center
Marietta, OH

ADMINISTRATIVE SCHEDULER
01.2014 - 06.2018

Job overview

  • Managed high-priority projects successfully while juggling multiple deadlines simultaneously for various stakeholders.
  • Provided exceptional customer service to internal clients across all levels of the organization by consistently addressing scheduling requests with a solution-oriented approach.
  • Streamlined appointment setting processes for a team of 50+ employees, employing strategic scheduling software that reduced double-bookings by 95% and enhanced overall staff efficiency.
  • Streamlined administrative processes by implementing efficient scheduling systems.
  • Coordinated delivery of master block schedule to newly hired department staff.
  • Improved team collaboration by organizing regular meetings, conference calls, and video conferences.

Timeline

RECORDS MANAGEMENT SPECIALIST, ADMISSIONS DEPT

Ohio University
09.2024 - Current

ADMINISTRATIVE SERVICES ASSOCIATE, HCOM

Ohio University
10.2022 - Current

ADMINISTRATIVE SCHEDULER/INTAKE COORDINATOR

Marietta Memorial Hospital, Belpre Cancer Center
01.2022 - 06.2022

ADMINISTRATIVE RECEPTIONIST/PHLEBOTOMY TECHNICIAN

Fairfield Medical Center
10.2020 - 01.2022

ADMINISTRATIVE SECRETARY/PHLEBOTOMY TECHNICIAN

WVU Medicine
06.2018 - 10.2020

ADMINISTRATIVE SCHEDULER

Marietta Memorial Hospital, Strecker Cancer Center
01.2014 - 06.2018

Similar Profiles

CREATE PROFILE
WHITNEY GILKEY