Elsie Robbins
Saint Albans
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at The Tap where my cocktail crafting skills and engaging service developed a loyal clientele. Skilled in customer engagement and cash handling, I excel in fast-paced environments, demonstrating dependability and a strong ability to maintain organization under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasonal Ice Cream Server
Crafts of the Coal
10.2024 - 12.2024
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Trained new employees.
- Kept tidy and organized area to comply with cleanliness standards.
Bartender and Cook
The Tap
11.2023 - 06.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar & kitchen stocked and took nightly inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Crew Member
Little Caesars
09.2023 - 11.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Front of House Employee
McDonald's
09.2022 - 06.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Accurately operated cash register to process customer payments.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Delivered food, filled beverages, and retrievied items for guests.
Education
High School Diploma -
Saint Albans High School
Saint Albans, WV05-2024
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and organization
- Working under pressure
- Cash handling
- Dependable and responsible
Certification
- ServSafe Food Handler's Certification
Timeline
Seasonal Ice Cream Server
Crafts of the Coal
10.2024 - 12.2024
Bartender and Cook
The Tap
11.2023 - 06.2024
Crew Member
Little Caesars
09.2023 - 11.2023
Front of House Employee
McDonald's
09.2022 - 06.2023
High School Diploma -
Saint Albans High School
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