Megan Monica
Redwood,New York
Summary
Proven to excel in high-pressure environments, I leveraged teamwork and customer engagement skills at Kring General Store to enhance service quality, achieving consistent positive feedback and customer loyalty. Trained new hires, ensuring seamless team integration, and mastered cash handling and menu memorization, significantly contributing to the store's efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Seasonal Ice Cream Server/Senior Store Associate
Kring General Store
05.2021 - Current
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Kept tidy and organized area to comply with cleanliness standards.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
Education
Associate of Science - Business Administration
Jefferson Community College
Watertown, NY12-2024
Skills
- Teamwork
- Customer Engagement
- Patience and Empathy
- Customer Service
- Cleaning and organization
- Working under pressure
- Cash Handling
- Order Taking
- Dependable and Responsible
- Speed and Efficiency
- Creativity in presentation
- Menu Memorization
Timeline
Seasonal Ice Cream Server/Senior Store Associate
Kring General Store
05.2021 - Current
Associate of Science - Business Administration
Jefferson Community College
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