Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Elsie Smith

Sioux Falls,United States

Summary

I have been in the financial industry since 2018, and I am grateful for all the opportunities it has brought me. I strive to be a results-oriented banker, adept at building strong client relationships, and creating efficient and compliant processes. I am passionate about training and being a valuable resource to my team and business partners, making it a priority to always be learning. I am a dedicated worker, focused on customer satisfaction, and providing high-quality service. Determined to exceed expectations, and take on higher responsibilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Relationship Banker

Sunrise Banks
Sioux Falls, United States
03.2024 - Current
  • Conducted comprehensive financial needs assessments to offer tailored banking products and services.
  • Creating financial accounts and helping customers complete applications for products.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Being a valuable resource to fellow colleagues, and business partners.
  • Fraud and risk prevention.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
  • Investigating and resolving issues with customers' finances.

Caregiving

Career Break
Sioux Falls, United States
07.2023 - 03.2024
  • I am grateful to have had the capability to shift my focus to my family in a time of need.

Retail Banking Officer & Loan Specialist

One American Bank
Sioux Falls, United States
01.2022 - 07.2023
  • Writing procedures and creating efficient processes.
  • Training and onboarding new employees.
  • Implementing a new document retention plan.
  • Providing exceptional customer service.
  • Identified underexposed sales opportunities and developed strategy to acquire new accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Provided guidance on loan products, savings accounts, investments, and other banking services.

Retail Banking Coordinator

First Bank & Trust
Sioux Falls, United States
01.2018 - 03.2022
  • Provided training and support for the teller line.
  • Set an example by being diligent in following procedures, and using risk management skills.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Identified sales referral opportunities to meet departmental goals.
  • Investigated discrepancies between actual cash amounts and recorded values in the system.

Skills

  • Written and Spoken Communication
  • Teamwork
  • Attention to Detail
  • Risk Management
  • Customer service
  • Independent thinker
  • Positive attitude
  • Reliable and trustworthy
  • Time management
  • Multi-tasking
  • Problem Solver

Certification

  • South Dakota Notary Public
  • Registered NMLS

Timeline

Relationship Banker

Sunrise Banks
03.2024 - Current

Caregiving

Career Break
07.2023 - 03.2024

Retail Banking Officer & Loan Specialist

One American Bank
01.2022 - 07.2023

Retail Banking Coordinator

First Bank & Trust
01.2018 - 03.2022

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Elsie Smith