CRISANDER POLANCO GOMEZ
Garfield,NJ
Summary
Skilled team player with strong background in customer service. Works well independently to handle assignments and always ready to go beyond basics assignments and quick learner. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in sales and strong ability to learn new skills. Motivated to continue to learn and grow within a company.
Overview
15
15
years of professional experience
Work History
Relationship Banker
Bank of America
Teterboro, NJ
08.2025 - Current
- Developed personalized financial solutions to enhance customer satisfaction and loyalty.
- Managed client onboarding processes, ensuring compliance with banking regulations and policies.
- Provided expert guidance on various banking products, increasing customer knowledge and engagement.
- Conducted regular account reviews to identify opportunities for cross-selling services and products.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted customers with completing required forms for opening and closing bank accounts.
Teller
PNC Bank
West Caldwell, NJ
06.2022 - 08.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Assisted customers with account inquiries, promoting products and services to enhance satisfaction.
- Maintained up-to-date knowledge of bank policies and procedures to ensure compliance and risk mitigation.
- Trained new tellers on operational procedures, fostering a collaborative team environment for improved performance.
Restaurant Manager
Calu Restaurant
Garfield, NJ
02.2020 - 05.2022
- Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
- Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
- Labeled products correctly with prices and use or sell-by dates.
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.
Sales Key Holder
Payless shoe Source
Paramus, NJ
07.2012 - 05.2019
- Performed various sales and register transactions, including ringing procedures and processing of cash and credit payments and money counting.
- Assisted with building superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.
- Assisted with merchandising, including stock, markdowns, and visual merchandising in adherence to standards.
- Provided sales associates with appropriate training and feedback in coordination with Store Manager.
- Promoted credit and loyalty programs to achieve objectives.
- Delegated tasks to oversee store opening and closing functions.
- Met guest needs and resolved service issues to deliver customer satisfaction.
- Managed cash drawer drops and prepared daily bank deposits to secure finances.
- Examined merchandise to ensure correct price, display, and function.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Cashier
Dunkin Donuts
Paramus, NJ
08.2011 - 01.2012
- Responsible for taking coffee orders.
- Processed cash and credit card register transactions, inputted product costs, and gave back change.
- Adhered to cash handling policies and procedures.
- Answered questions regarding special and seasonal products.
- Cleaning and closing process.
Education
Associate of Science - undefined
Bergen County Community College
Paramus, NJ05.2023
High School Diploma - undefined
Passaic High School
Passaic, NJ06.2009
Skills
- Proficient in written and spoken Spanish
- Customer service excellence
- Cash handling
- Conflict resolution
- POS system operations
- Product recommendations
- Customer service
- Retail operations
- Employee training
- Drawer balancing
- Employee supervision
- Control inventory costs
- Sales promotion
- Serve customers
- Food safety management
- Maintain food safety
CUST
Covid-19 vaccination card available upon request
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
08.2025 - Current
Teller
PNC Bank
06.2022 - 08.2025
Restaurant Manager
Calu Restaurant
02.2020 - 05.2022
Sales Key Holder
Payless shoe Source
07.2012 - 05.2019
Cashier
Dunkin Donuts
08.2011 - 01.2012
Associate of Science - undefined
Bergen County Community College
High School Diploma - undefined
Passaic High School