Summary
Overview
Work History
Education
Skills
BACCV Event Manager
LAUSD Special Election Treasurer
Timeline
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Evelyn Fonseca

Los Angeles,CA

Summary

Seven years of delivering a world-class client experience. An expert familiar with bank regulations and best practices. Constantly seeking innovative ways to help customers best through personalized interactions. I have provided short-term and long-term advise to hundreds of clients that align with their financial priorities. My undergraduate studies on pre-accountancy combined with my experience and knowledge in banking products has allowed me to make a holistic impact on my clients finances.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Bank of America
Los Angeles, California
11.2021 - Current
  • Offer solutions that meet customers unique and individual financial needs
  • Leveraged “60 Second”, transaction trends and Life Plan to uncover clients life priorities to meet their financial goals
  • Build client confidence by proactively using digital resources and technology
  • Act as OneTeam by leveraging our partnerships with small business, lending and investments
  • Opened checking and savings account and submitted credit card applications by following established processes and guidelines, adhering to all applicable laws and regulations

Customer Service Representative

Bank of America
Los Angeles, California
10.2017 - 11.2021
  • Developed and built strong relationships with clients to thoroughly understand their financial goals
  • Identified solutions that benefited clients based on their financial needs and warmly transferred them to the appropriate teammate
  • Migrated clients to digital banking solutions
  • Deepened with clients by routing them to the appropriate Relationship Manager
  • Perform Cash Drawer Reconciliation and EOD

Education

Bachelor of Accountancy - Accountancy

California State University
Northridge, CA
06-2024

A.A. Degree - Business Management

Los Angeles Trade Technical College
06.2021

Skills

  • Verbal and Written Communication
  • Bilingual in [Spanish]
  • Customer Service
  • Proficient in Microsoft Office
  • Strong financial and business acumen
  • Can multitask and meet deadlines
  • Regulatory Compliance
  • Money Handling
  • Teller Background
  • Building Customer Trust and Loyalty
  • Relationship Building and Management

BACCV Event Manager

Bank of America, Los Angeles,California- 2021 to Current

  • Fostered a culture of Volunteerism and community awareness through Market(FC)-led volunteer activations by creating a market volunteer engagement strategy
  • Completed the BACCV “Event Manager” training to help create events
  • Tracked registrations and volunteer hours
  • Collaboratively worked with teammates to build partnerships with nonprofits

LAUSD Special Election Treasurer

Treasurer, Candidate for Board of Education LAUSD District 5; Los Angeles, California - 2018-2019

  • Established a system of record keeping by ensuring that all expenditures and receipts were recorded promptly and accurately in compliance with FPPC procedures
  • Followed all FPPC disclosure requirements on media communications
  • Prepared, reviewed campaign statements and filed forms in a timely manner
  • Organized fundraisers to raise revenue for campaign committee
  • Reviewed all committee documentation to prevent potential inaccuracies and campaign fines

Timeline

Relationship Banker

Bank of America
11.2021 - Current

Customer Service Representative

Bank of America
10.2017 - 11.2021

Bachelor of Accountancy - Accountancy

California State University

A.A. Degree - Business Management

Los Angeles Trade Technical College
Evelyn Fonseca