Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elsie Rose Kelley

Milton,MA

Summary

Expert retail sales professional offering 2 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front-end cashiers.

Overview

3
3
years of professional experience

Work History

Jack of All Trades

The Nutshell And Toy Chest
07.2022 - Current
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Enhanced team collaboration through regular communication and project updates.
  • Managed multiple projects simultaneously, resulting in successful completion within deadlines.
  • Trained new employees on company policies and procedures, fostering a positive work environment.
  • Assisted clients with product selection, leading to higher overall customer satisfaction rates.
  • Implemented organizational systems to maintain an orderly workspace, improving workflow efficiency.
  • Provided excellent customer service through attentive listening, clear communication, and prompt issue resolution.
  • Performed skilled maintenance tasks to maintain optimal functionality of equipment and facilities.
  • Adapted quickly to changing priorities in fast-paced environments while maintaining focus on achieving project goalsb.
  • Developed strong relationships with clients by consistently delivering exceptional service that exceeded expectationsb.
  • Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
  • Assisted equipment operators in alignment, movement and adjustment of equipment and materials.
  • Kept work areas clean and organized.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Food Service Worker

The Common Market Restaurants
06.2021 - 08.2021
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.

Education

High School Diploma -

Fontbonne Academy
Milton, MA
05.2023

Skills

  • Human Resources
  • Basic Accounting
  • Project Management
  • Software Proficiency
  • Customer Service
  • Cash Management
  • Inventory Control

Accomplishments

    Deans List in College

Timeline

Jack of All Trades

The Nutshell And Toy Chest
07.2022 - Current

Food Service Worker

The Common Market Restaurants
06.2021 - 08.2021

High School Diploma -

Fontbonne Academy
Elsie Rose Kelley