ELSON THOMAS
Frisco,Texas
Summary
Seasoned Sr. Operations Manager successful in coordinating activities of various departments concerned with production, pricing, sales and distribution of products and services. Reliable and influential leader with 10 years of experience administering operational business activities. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
9
9
years of professional experience
Work History
INVENTORY/QUALITY CONTROL MANAGER
DALLAS COWBOYS MERCHANDISING
09.2022 - 01.2024
- Responsible for oversight of all inventory at DCM facility; Dallas Cowboys Merchandise, Brand Shops; ATT, Walmart, Sams Club
- Maintained Bin accuracy at target 98%
- Managed team of inventory control coordinators, leads and associates
- Resolved all inventory control issue’s, providing root cause analysis to stakeholders
- Operated department under 2022-2023 budgeted CPU.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
SENIOR OPERATIONS MANAGER
LA BODEGA MEAT & PRODUCE
08.2021 - 09.2022
- Responsible for the oversight of all functions of distribution center, including but not limited to: receiving, picking, scanning, loading, product allocation, transportation, safety training, and Inventory
- Provide direct management of warehouse employees
- Managed 14 direct reports and 176 indirect associates
- Trained and guided team members to maintain high productivity and performance metrics
- Developed internal KPI's within company goals
- Ensure the efficient management of labor hours and consumable supplies within budget and work schedules including extra work days and shifts as needed
- Manage the proper selection, purchase and utilization of company assets in support of warehouse operations
- Coordinate with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
- Develop business relationships to ensure communication and efficient operations with third party vendors, such as lumping services
- Develop and maintain productive staff members by creating programs for hiring, training, and professional development
- Perform management functions of staff selection, development, discipline, performance reviews and/or terminations
- Coordinate efforts with safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections
- Executed disciplinary action and/or behavior modification where required
- Ensure the safe, clean and efficient operation of the warehouse to meet or exceed service standards
- Develop and implement work schedules and assignments to assure effective and efficient operations
- Ensure that federal, state, and local shipping and receiving requirements are being followed throughout the warehouse; gain knowledge of this field by studying new and existing legislation
- Suggest efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations
- Identifies problems and proposes solutions to other members of management and promotes cooperation with other departments
- Maintain elevated levels of accuracy in daily operations
- Provided leadership for continual management and employee training initiatives
- Managed employee-related issues encompassing labor, turnover and diversity
- Developed internal Audit Program to ensure internal stakeholder accountability
- Oversaw workforce management planning, volume predictions and capacity planning.
INVENTORY CONTROL MANAGER
LA BODEGA MEAT & PRODUCE
10.2018 - 09.2021
- Maintain the inventory integrity of the Power Plus WMS and SAP Business One with regards to bin accuracy
- Resolve and record client claims to track trending external accuracy levels
- Track inventory flow to comply with corporate goals of turns per year
- Ensured FIFO is executed for all perishable items through weekly MFG and BB date reports
- Developed internal SLA and accuracy metrics through dock audits
- Lead order planning department to execute all client orders efficiently, through staging lane assignments
- Coordinated and executed annual PI 2018
- Maintained bin accuracy of 99.95%.
- Maintained control of cycle counts, physical inventory and discrepancy research.
OPERATIONS MANAGER
LA BODEGA MEAT & PRODUCE
11.2016 - 10.2018
- Built a motivated warehouse team of 6 supervisors and 72 well-trained associates
- Train, coach and mentor staff to ensure smooth adoption of new WMS program, Accellos to NCR Power Plus
- Developed productivity metrics to evaluate personnel based on detailed time studies of UPH performance throughout operations
- Developed premium pay performance standards to maintain employee morale and decrease turnover
- Developed standard operating procedures for all processes and functions including receiving shipping, inventory, and quality assurance
- Maintain client expectations regardless of staffing, equipment or logistical issues
- Handled all discipline, corrective actions up to terminating employees
- Monitor departments performance data to identify and avoid potential risks
- Developed cost effective operations team to execute annual revenue growth of 28 - 32% from 2015 – 2016.
SHIPPING SUPERVISOR
LA BODEGA MEAT & PRODUCE
06.2015 - 11.2016
- Supervised 15 employees of the shipping and loading departments
- Supervise the fulfillment of all customer orders
- Coordinated with transportation to execute all routes based on nightly volume
- Improved on-time SLA from start of assignment at 89.5% to 99.92%
- Report defective material or questionable condition to the department supervisor
- Communicate status of operation in a timely manner to management including any safety and/ or process problems
- Isolated potential opportunities within operations with ready solutions to upper management.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX01.2012
High School Diploma -
Ranchview High School
Irving, TX06.2010
Skills
- SAP Business One & Enterprise One
- Hiring and Onboarding proficient
- OSHA standards
- Project Management
- Lean Manufacturing Methodologies
- Corrective Actions
- Quality Control
- Supplier Monitoring
- Advanced skills in ERP, TMS & WMS
- Operational Efficiency and Safety distribution systems
- 5S Principles
- Food Safety Management
- Applied Disciplinary Actions
- Developed, and implemented SOPs for all warehouse functions
- P&L and Financials Management
- Proficient in MS Office, PowerPoint, and Excel
- Bilingual – English Spanish
- Certified to Train on all powered warehouse equipment
- Performance Evaluation
- Operational Excellence
- Operation Monitoring
- Operational Improvements
- Budget Preparation
Timeline
INVENTORY/QUALITY CONTROL MANAGER
DALLAS COWBOYS MERCHANDISING
09.2022 - 01.2024
SENIOR OPERATIONS MANAGER
LA BODEGA MEAT & PRODUCE
08.2021 - 09.2022
INVENTORY CONTROL MANAGER
LA BODEGA MEAT & PRODUCE
10.2018 - 09.2021
OPERATIONS MANAGER
LA BODEGA MEAT & PRODUCE
11.2016 - 10.2018
SHIPPING SUPERVISOR
LA BODEGA MEAT & PRODUCE
06.2015 - 11.2016
Associate of Arts - Business
Tarrant County College
High School Diploma -
Ranchview High School
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