Elsy Alvarado
Rockville,MD
Summary
Dynamic Clerk at Everpayer with proven expertise in telephone communication and customer service. Successfully organized and maintained confidential filing systems, enhancing operational efficiency. Recognized for exceptional client relations and adaptability in fast-paced environments, ensuring seamless reception duties and effective team collaboration. Committed to delivering outstanding support and fostering positive customer experiences.
Overview
18
18
years of professional experience
Work History
Clerk
Everpayer
Hyattsville, Maryland
10.2006 - 11.2021
- Answered telephones, directed calls, and took messages.
- Organized and maintained filing systems for confidential documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Clerk
Express check cash
Hyattsville, MD
01.2022 - 12.2024
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Provided excellent customer service to ensure satisfaction.
- Answered customer inquiries via phone and email.
- Utilized computer software programs to create reports, labels, forms.
- Computed, recorded and proofread data or reports.
Costumer Services
Community multiservices
Hyattsville, MD
12.2024 - 03.2025
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maintained detailed records of customer services provided.
Education
Universidad Nacional
El Salvador 02-2003
High School Diploma -
INSO
El Salvador 10-2002
Skills
- Telephone communication
- Customer service
- Organizational skills
- Team collaboration
- Cash handling
- Client relations
- Reception duties
- Flexible and adaptable
- Customer communication
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Costumer Services
Community multiservices
12.2024 - 03.2025
Clerk
Express check cash
01.2022 - 12.2024
Clerk
Everpayer
10.2006 - 11.2021
Universidad Nacional
High School Diploma -
INSO