Elsy Pena
Laplace,LA
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
5
5
years of professional experience
Work History
Associate Banker/Teller
JPMorgan Chase
Metairie, Louisiana
09.2022 - 09.2024
- Collaborated with other departments within the organization to ensure efficient delivery of services.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Monitored economic trends to forecast impacts on banking operations and advise clients accordingly.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
Cashier
Champs Sporting Goods
Lafayette, Louisiana
09.2020 - 02.2021
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Winn Dixie Supermarket
Laplace, LA
09.2019 - 07.2020
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Checked personal identifications during alcohol and tobacco sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
East St. John High School
Reserve, LA05-2020
Associate of Science - Architecture/Business
University of Louisiana At Lafayette
Lafayette, LAAssociate of Science - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Sales proficiency
- Loan processing
- Banking regulations
- Cash oversight
- Developing customer relationships
- Portfolio management
- Credit assessment
Timeline
Associate Banker/Teller
JPMorgan Chase
09.2022 - 09.2024
Cashier
Champs Sporting Goods
09.2020 - 02.2021
Cashier
Winn Dixie Supermarket
09.2019 - 07.2020
High School Diploma -
East St. John High School
Associate of Science - Architecture/Business
University of Louisiana At Lafayette
Associate of Science - Business Administration And Management
Delgado Community College