Elton Dixon
Hartford,CT
Summary
Driven reliable professional, with exceptional service skills. Effective team player and one who thrives in fast-paced settings and possess the ability to develop creative problem-solving solutions.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Foley Carrier Services
Hartford, CT
07.2022 - Current
- Managing company's larger enterprise clients
- Manages the company's enterprise clients Hire on Process
- Updating shared excel spreadsheets
- Inbound calls
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved billing and service issues for customers.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Research client issues and provides effective resolution within guidelines established through department policies and procedures, and relevant Department of Transportation regulations.
- Provided back office support to enhance efficiency and productivity for various customer facing departments.
- Educate and support customers in their understanding of the services and technologies available.
- Offered suggestions for new features that would improve the overall experience with our products and services.
- Conducted thorough document reviews to ensure adherence to DOT guidelines for driver's licenses, medical certificates, and related regulatory documentation.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Amazon Fulfillment Associate
Amazon
Windsor Locks, CT
09.2021 - Current
- Verify inventory computations by comparing them to physical counts of stock, and discrepancies or adjust errors
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
Customer Service Representative/Cashier
Sagicor Life Jamaica Ltd
06.2007 - 06.2020
- Processing salary deduction payments for Life insurance payments, mortgage payments, pension payments and group health payments, investment payments
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with payment queries, reallocation of payments, refund of payments, updating of polices
- Requesting and handling of Anti-money Laundering forms from clients who submit payments that falls over the threshold, submitting and filing the forms
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolve a variety of simple to complex customer maintenance requests and inquires (i.e
- Address change, stop payments, research requests, etc.)
- From February to June 2020, I was responsible for checking off the daily lodgments for the 5 cashiers in my building.
- Handing over daily lodgments to armored services.
- Preparing lodgment reports from the previous day in the morning and submitting all reports and lodgment slips to the Accounts Deptartment by 9am.
- Handled emails, inbound calls, and outbound calls
- Aid with new staff training
- Managed customer accounts
- Developed strong relationships with customers by providing personalized assistance and support.
Document Control Specialist
Sagicor Life Jamaica
02.2005 - 06.2007
- Record receipt of policy transfer and refund payments
- Allocate documents to processors evenly
- Developed and implemented document control procedures to ensure compliance with company standards.
- Ensured that documents met all quality requirements before being released for distribution or use.
- File processed documents at the end of the month
- Mail out and distribute refund cheques to clients and dispatch to other branches.
Education
Bachelor's Degree - Production and Operations Management
University of Technology Jamaica
08.2012
Skills
- Cash handling
- Time management
- Microsoft Office proficient
- Accounting
- Data entry
- Documentation Management And Reporting
- Banking
- Customer Relationship Management
- Payment Processing
- Problem Resolution
Assessments
- Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Analyzing data, Proficient, 08/01/21, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Mechanical knowledge, Proficient, 08/01/21, Understanding and applying mechanical concepts and processes
Languages
English, Fluent
Timeline
Customer Care Specialist
Foley Carrier Services
07.2022 - Current
Amazon Fulfillment Associate
Amazon
09.2021 - Current
Customer Service Representative/Cashier
Sagicor Life Jamaica Ltd
06.2007 - 06.2020
Document Control Specialist
Sagicor Life Jamaica
02.2005 - 06.2007
Bachelor's Degree - Production and Operations Management
University of Technology Jamaica
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