ELUTERIO FONSECA
Fresno,CA
Summary
Dynamic Auto Body Shop Manager with a proven track record at ABC AUTO BODY COLLISION, excelling in collision repair and customer service. Enhanced shop efficiency through effective workflow coordination and rigorous quality control, resulting in increased profitability. Skilled in training and coaching staff, fostering a collaborative environment that drives success.
Overview
28
28
years of professional experience
Work History
Auto Body Shop Manager
ABC AUTO BODY COLLISION
01.1997 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Piloted new software systems that streamlined administrative tasks such as invoicing and record-keeping, ultimately saving time and reducing errors.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
- Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Maintained an orderly workspace by enforcing cleanliness routines among staff members leading to improved workflow.
- Implemented a comprehensive safety program to reduce workplace accidents and maintain compliance with industry regulations.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Improved customer satisfaction by implementing new communication methods between technicians and clients.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
- Collaborated with marketing efforts to promote the auto body shop''s services within the local community, driving increased foot traffic and business growth.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Coordinated and supervised 10 shop and field service technicians and assigned tasks and work orders.
Auto Body Estimator
ABC AUTO BODY COLLISION
01.1997 - Current
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Assisted in training new estimators, sharing expertise to foster a knowledgeable and capable team environment.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
- Enhanced company reputation by consistently delivering high-quality service and maintaining professionalism throughout the estimation process.
- Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
- Improved overall communication within the team by implementing regular meetings to discuss ongoing projects, challenges, and successes.
- Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
- Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Examined vehicles to determine extent of damage and repairs required.
- Inspected completed repairs for accuracy, quality and safety.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Education
Associate of Arts - Business Administration And Management
Fresno City College
Fresno, CASkills
- Parts ordering
- Damage assessment
- Expert estimator
- Collision repair
- Collision estimating
- Operations management
- CCC expertise
- Certified in estimating, shop management
- Customer service
- Customer relations
- Staff management
- Hiring and onboarding
Timeline
Auto Body Shop Manager
ABC AUTO BODY COLLISION
01.1997 - Current
Auto Body Estimator
ABC AUTO BODY COLLISION
01.1997 - Current
Associate of Arts - Business Administration And Management
Fresno City College
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