Elva Diaz
Azusa,CA
Summary
Motivated customer service manager seeking transition into healthcare position, leveraging ability to efficiently adapt and manage multiple situations. Strong aptitude for quick and effective learning, eager to secure entry-level Certified Nursing Assistant (CNA) position offering growth opportunities.
Overview
24
24
years of professional experience
Work History
Store Manager
Grocery Outlet Bargain Market
Azusa, CA
01.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Server
Bob's Big Boy
West Covina, CA, US
11.2008 - 05.2009
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
Spa Coordinator
Glen Ivy Hot Springs Spa
Corona, CA, US
04.2007 - 07.2008
- Made appointments for spa treatments in person and over the phone
- Give tours of the facility
- Knowledge of all spa treatments and products
- Cashier for retail store
- Assist other departments with absences and lunch breaks
EMT, Human Resources assistant, education and training coordinator
Emergency Ambulance Company
Brea, CA, US
01.2001 - 01.2006
- Perform all duties as an EMT, including driving ambulance
- Assist HR director with hiring process
- Educate new hires on company rules and regulations
- Keep up to date on continuing education for all employees
Education
CNA
Tri Community Adult Education
Covina, CAcertificate - Emergency Medicine
West Covina ROP
Glendora, CaGeneral -
Citrus College
Azusa, CaHigh School Diploma -
Tri-community Adult Ed
Covina, CA01.2024
Skills
- Reliable and punctual
- Cash handling
- Reliable team worker
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Math and language skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Grocery Outlet Bargain Market
01.2016 - Current
Server
Bob's Big Boy
11.2008 - 05.2009
Spa Coordinator
Glen Ivy Hot Springs Spa
04.2007 - 07.2008
EMT, Human Resources assistant, education and training coordinator
Emergency Ambulance Company
01.2001 - 01.2006
certificate - Emergency Medicine
West Covina ROP
General -
Citrus College
CNA
Tri Community Adult Education
High School Diploma -
Tri-community Adult Ed