Elva Harvey
Clovis,NM
Summary
- Seasoned criminal justice professional with expertise in interviewing and case management.
- Experienced in working in highly demanding settings, organized and detail oriented.
- Highly experienced in gathering and preparing case information and documentation.
- Effective at collecting and processing field data, maintaining records and notifying appropriate authority of status changes.
- Vast experience in testifying in legal proceedings, to include family and property law.
Overview
18
18
years of professional experience
Work History
Chief Deputy Assessor
De Baca County
Fort Sumner, New Mexico
01.2023 - Current
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Checked completeness of information when processing applications and transactions.
- Maintained up-to-date contact information for each case under review.
- Conducted independent field audits and investigations of income tax returns to verify information provided.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Licensed Insurance Agent
New York Life Insurance Company (Self-Employed)
Fort Sumner , NM
08.2022 - 03.2023
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
Licensed Insurance Agent
Globe Life (Self-Employed)
Fort Sumner, NM
04.2022 - 06.2022
- Licensed in TX and NM for Life, Health, and Accidental Insurance.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
Investigator
State of New Mexico
Clovis, NM
12.2018 - 04.2022
- Assist in the investigation of the facts of a case to assist attorneys in developing a defense for clients charged with crimes in New Mexico
- Conduct interviews, obtain statements regarding investigated issues; collects information involving agreements, documents, financial records, physical aspects and other evidence relating to corporations and individuals being investigated
- Investigate and reply to correspondence regarding hearings, accidents, and other legal matters
- Perform work that must be "undercover" in order to get information or to observe a subject or witness inconspicuously
- Using photographic and video cameras, binoculars, cell phones and GPS systems, gather information on an individual
- Visit, photograph, document and recreate scenes of alleged incidents with or without the assigned attorney present
- I was in charge of all investigative duties for two offices and 9 attorneys.
Sheriff
De Baca County
Fort Sumner, NM
07.2016 - 01.2019
- Managed Sheriff's Department, conduct criminal investigations, perform lawful arrests, hire deputies, propose, manage and maintain Sheriff's office annual budget, apply for grants from various locations across the State of New Mexico including the DARE and ENDDWI programs
- Apprehended and detained criminal suspects and law violators.
- Served warrants, summonses, subpoenas and other official papers.
- Investigated and reported accidents, dangerous streets, sidewalks, traffic lights and other hazardous conditions.
- Monitored commercial and residential properties for security.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
- Coordinated routine evaluations with local, state and federal regulatory agencies.
- Work closely with other law enforcement agencies and other advocacy agencies such as CYFD, Hartley House, OASIS and ARISE
- Conduct criminal investigations, work closely with attorneys of both defense and prosecution teams
- Create data spread sheets for inventory and other crucial office data
- Create detailed reports of incidents as they occurred
Deputy Sheriff
De Baca County
Fort Sumner, NM
12.2014 - 07.2016
- Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
Office Manager
De Baca Family Dental
Fort Sumner, NM
06.2014 - 12.2014
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Coordinated execution and improvement of daily dental office practices.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Deputy Sheriff
De Baca County
Fort Sumner, NM
08.2013 - 07.2014
- Handle time sensitive cases and work closely with the community and other deputies to ensure a safe and stable environment
- Complete paperwork accurately, and in a timely manner
- Cross reference with other agencies to work cases as best as possible
- Handle multiple arrests and high-risk cases.
Server/Waiter/Cashier
Fred's Restaurant and Lounge
Fort Sumner, NM
03.2013 - 07.2013
- Waited tables, provided excellent customer service, handled register and maintained waitress area clean and presentable.
WIC Clerk
State of New Mexico
Clovis, NM
10.2012 - 02.2013
- Maintained personal files and processed new applications to maintain a high client caseload
- Answered phone calls and performed office work accordingly
- Networked and outreached on a daily basis to complete tasks accordingly.
Service Manager/Personal Banker/ Business Marketing Specialist/ Teller
Wells Fargo Bank
Hobbs, NM
06.2006 - 07.2012
- Managed a team of 16 professionals, created sales goal plan for each individual teller, prepared and handled work schedules and partnered with bankers to produce solutions for customers
- Responsible for implementing business plans and building relationships with new and existing clients
- Handled large sums of cash, took daily in bound calls, key entered orders, faxes and other customer service requirements.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Developed and implemented sales and marketing strategies to align with annual sales initiatives.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Articulated growth objectives and operating plans.
Education
Bachelor of Science - Criminal Justice
Eastern New Mexico University
Portales, NM12.2023
Associates Degree - Criminal Justice
Clovis Community College
Clovis, NM05.2021
Associate of Arts - General Studies
Clovis Community College
Clovis, NM05.2021
Diploma - General Studies
Fort Sumner High School
Fort Sumner, NM05.2005
Skills
- Case Management
- Interviewing
- Proficient in all Microsoft programs
- Case follow-up
- Supervision & leadership
- Report Preparation
- Investigative Procedures
- Assessment Skills
- Research Abilities
- Legal Knowledge
- Behavioral Analysis
- Policy Adherence
- Neglect and Abuse Checks
- Safety Assessments
- Family Improvement Plans
- Abuse and Neglect Investigation
- Safety Evaluations
- Court Proceedings
Languages
- Fluent in Spanish
Additional Information
- Insurance Producer License
- Life Insurance License
Timeline
Chief Deputy Assessor
De Baca County
01.2023 - Current
Licensed Insurance Agent
New York Life Insurance Company (Self-Employed)
08.2022 - 03.2023
Licensed Insurance Agent
Globe Life (Self-Employed)
04.2022 - 06.2022
Investigator
State of New Mexico
12.2018 - 04.2022
Sheriff
De Baca County
07.2016 - 01.2019
Deputy Sheriff
De Baca County
12.2014 - 07.2016
Office Manager
De Baca Family Dental
06.2014 - 12.2014
Deputy Sheriff
De Baca County
08.2013 - 07.2014
Server/Waiter/Cashier
Fred's Restaurant and Lounge
03.2013 - 07.2013
WIC Clerk
State of New Mexico
10.2012 - 02.2013
Service Manager/Personal Banker/ Business Marketing Specialist/ Teller
Wells Fargo Bank
06.2006 - 07.2012
Bachelor of Science - Criminal Justice
Eastern New Mexico University
Associates Degree - Criminal Justice
Clovis Community College
Associate of Arts - General Studies
Clovis Community College
Diploma - General Studies
Fort Sumner High School
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