Simeren Silverstein
Elmhurst,IL
Summary
Results-driven and detail-oriented Certified Illinois Assessing Officer (CIAO) with a proven track record in property assessment, community engagement, and customer service. Experienced leader and problem solver with advanced proficiency in Microsoft Office Suite, Google Workspace, and operational systems. Skilled at fostering relationships with diverse stakeholders, streamlining operational processes, and driving outreach initiatives. Bilingual in Punjabi/English with intermediate conversational Spanish and basic Hindi communication skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chief Deputy Assessor
Hanover Township
06.2023 - 11.2024
- Spearheaded department restructuring, reducing staff size from 3 to 2 and cross trained floaters while increasing efficiency and service quality with a 33% increase in office visitors over previous years
- Streamlined processes by digitizing filing systems, updating standard operating procedures, and implementing best practices
- Expanded community outreach efforts, hosting 3 seminars, participating in 5 community events and creating targeted email campaigns for taxpayers
- Successfully organized the annual Kite Festival, attracting triple the expected attendance and enhancing community engagement
- Maintained departmental budget well under approved limits at 85% and provided detailed reporting
- Stayed updated on market trends for local area and similar property types.
- Maintained current understanding of lender requirements and documentation guidelines.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Evaluated exemption applications for eligibility, ensuring fair application of tax relief programs.
- Maintained up-to-date records on property data, enabling accurate tax calculations for constituents.
- Implemented quality control measures to reduce errors and improve overall assessment accuracy.
Deputy Assessor
Hanover Township
09.2022 - 06.2023
- Acted as liaison between taxpayers and the Cook County Assessor's Office, resolving inquiries and appeals efficiently
- Enhanced external communications by drafting newsletters, press releases, and website updates
- Honored as 'Hanover Township Rookie of the Year' in 2022, recognized for exemplary service
Corporate Customer Care Team Member
Gerber Collision & Glass
09.2019 - 03.2022
- Managed social media accounts for upwards of 800 locations throughout the US and Canada and resolved customer concerns across multiple channels
- Onboarded new locations, ensuring compliance with insurance carrier contracts
- Trained new hires and facilitated virtual training sessions for enhanced team productivity
Human Resources & Admissions Director
Wheaton Care Center
12.2016 - 07.2017
- Oversaw HR functions for more than 40 employees as well as contractors , including recruitment, staff licensing, and compliance with healthcare regulations
- Secured authorizations for Medicare/Medicaid including 100 days of covered care following hospital stay and other payer sources, ensuring timely revenue collection
Inside Sales Representative & Operations Manager
Acumen Accounting and Tax Services
03.2009 - 12.2011
- Implemented business development strategies, leveraging social media and networking for client acquisition
- Introduced operational improvements, including payroll automation using QuickBooks
- Recognized as a finalist for the '2009 Best Overall Company' award by the Dynamic Professional Women's Network
Education
Some College (No Degree) - Political Science And Secondary Education
05-2003
Skills
- Leadership & Management
- Community Outreach
- Technical Proficiency
- Communication
- Team management
- Assessment appeals
- Records maintenance
- Problem-solving
- Attention to detail
- Industry trends awareness
- Interpersonal skills
- Leadership skills
Accomplishments
- Achieved increased efficiency by introducing Adobe Acrobat for improved document retention.
- Used Microsoft Excel to develop annual report tracking spreadsheets.
- Used Microsoft Excel to import permits into spreadsheets for increased accuracy in processing.
- Documented and resolved multiple incorrect property tax projections which led to reduced mortgage payments for residents.
Volunteer Experience and Affiliations
- Girl Scouts of Greater Chicago and Northwest Indiana, Volunteer Troop Leader & Service Unit Cookie Manager, 2014, Present, Coordinated activities and lessons for over a dozen troop members., Managed city-wide cookie sales, training volunteers, and organizing fundraising logistics.
- Community Outreach Initiatives, Recipient of The President's Volunteer Service Award (2023)., Organized charity drives benefiting local and national organizations, including Ronald McDonald House and Elmhurst-Yorkfield Food Pantry., Established 'Elmhurst Helping Elmhurst' to aid flood victims, receiving media recognition.
Affiliations
- Alpha Omicron Pi
- Girl Scouts of Greater Chicago and Northwest Indiana
Certification
- Certified Illinois Assessing Officer Illinois Property Assessment Institute October 2022
Rookie of The Year Award 2022
Voted by peers as the top performer hired by the organization in 2022
Languages
Spanish
Limited Working
Punjabi
Native or Bilingual
Hindi
Limited Working
Interests
- Cooking
- Avid Reader
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Chief Deputy Assessor - Hanover Township
06.2023 - 11.2024
Deputy Assessor - Hanover Township
09.2022 - 06.2023
Corporate Customer Care Team Member - Gerber Collision & Glass
09.2019 - 03.2022
Human Resources & Admissions Director - Wheaton Care Center
12.2016 - 07.2017
Inside Sales Representative & Operations Manager - Acumen Accounting and Tax Services
03.2009 - 12.2011
Northern Illinois University - Some College (No Degree), Political Science And Secondary Education
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