ELVA M VILLALOBOS
VICTORVILLE,CA
Summary
Dynamic and detail-oriented professional with extensive experience in cash handling and customer service at La Casita Mexican Restaurant. Proven ability to enhance guest satisfaction through attentive service and efficient payment processing. Skilled in managing multiple tables while ensuring accuracy in cash transactions and promoting menu items effectively.
Overview
14
14
years of professional experience
Work History
WAITRESS/Head Cashier
LA CASITA MEXICAN RESTAURANT
07.2016 - 08.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Handled cash transactions and maintained accurate cash register records for daily sales.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed both cash and card purchases and returns.
Cashier
KING RANCH MARKET
10.2009 - 01.2011
- Maintained accurate cash drawer and balanced end-of-shift reports consistently.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved efficiency, organized checkout area for optimal workflow.
- Reduced processing errors by meticulously following transaction procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
VICTOR VALLEY HIGH SCHOOL
Victorville, CA05-1998
Skills
- Cleanliness
- Cash handling
- Payment processing
- Order taking
- Safe food handling
- Accurate money handling
- Item promotion
- Basic math
- Check payment processing
- Dining customer service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
WAITRESS/Head Cashier
LA CASITA MEXICAN RESTAURANT
07.2016 - 08.2023
Cashier
KING RANCH MARKET
10.2009 - 01.2011
High School Diploma -
VICTOR VALLEY HIGH SCHOOL