Elvenia Baumgartner
Kc,MO-Missouri
Summary
Results-driven professional seeking position as Mail Carrier. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Lead
Chewy
Belton, MO
10.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Inbound Problem Solver
Chewy
Belton, MO
10.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
Cna Liscense - Nursing Assistance
Meds
Independence, MO05.2011
High School Diploma -
Ruskin High School
Kansas City, MO05.2009
Skills
- Administration and Management
- Service Quality Standards
- Problem Investigations
- Analytical and Critical Thinking
- Customer Experience
- Managing Operations and Efficiency
- Inventory Accuracy
- Basic Math
- Box and Container Packing
- Corrective Actions
Timeline
Lead
Chewy
10.2021 - Current
Inbound Problem Solver
Chewy
10.2021 - Current
Cna Liscense - Nursing Assistance
Meds
High School Diploma -
Ruskin High School
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