Yvette Miller
Guntown,United States
Summary
Accomplished leader with extensive experience in dental administration and office management. Expert in overseeing front office operations, staff supervision, and patient services. Proficient in managing insurance claims, financial counseling, and utilizing industry software. Known for exceptional organizational and communication skills, driving operational efficiency and enhancing patient satisfaction.
Overview
30
30
years of professional experience
4
4
Certification
Work History
Office Administration
American Window and More
Purvis, Mississippi, United States
01.2024 - 01.2026
- Managed phone communications to schedule initial consultations for new clients.
- Managed and organized incoming emails and postal correspondence ensuring timely payment of bills.
- Prepared and processed client billing statements.
- Collected and posted payments from clients, maintaining accurate financial records and ensuring timely processing.
- Coordinated with companies to manage logistics for efficient shipment of deliveries.
- Processed time sheets and managed staff at an offsite warehouse.
Front Office / Shipping
Loresco International
Purvis, Mississippi, United States
01.2023 - 01.2024
- Utilized Business Works software to accurately enter purchase orders, invoices, and conduct end-of-month inventory management.
- Managed and organized incoming emails, ensuring timely printing of purchase orders and prompt responses with ship dates, carriers, and tracking information.
- Prepared and processed Bills of Lading for shipments, ensuring proper documentation and compliance.
- Coordinated with trucking companies to schedule pickups and manage logistics for efficient shipment deliveries.
- Maintained daily order sheets and collaborated with the production team to prepare both new and existing orders for shipment, ensuring seamless operations.
- EMPLOYED THROUGH A TEMPORARY AGENCY
Case Administration
Rollins Law Firm
Purvis, Mississippi, United States
01.2022 - 01.2023
- Managed phone communications to schedule initial consultations and facilitate the hiring process for new clients.
- Collected and posted payments from clients and trustees, maintaining accurate financial records and ensuring timely processing.
- Drafted and dispatched correspondence to clients, including information requests for case files and 341 notices, enhancing case progression and client communication.
- Assisted clients with the completion of the General Information Packet and credit counseling course, providing support for post-petition paperwork and bankruptcy initiation.
- EMPLOYED THROUGH A TEMPORARY AGENCY
Office Manager/Dental Assistant
Dr. Douglas Housman
Hilton Head Island, South Carolina, United States
01.2021 - 01.2022
- Managed office operations, including staff, patient appointments, insurance claims, and inventory.
- Used Softdent to create treatment plans and provide financial counseling.
- Coordinated with the practice leader on reports, training, and scheduling deadlines.
- Established a recall system to ensure timely follow-up appointments for hygiene and perio procedures. Maintained and ordered dental supplies, ensuring smooth daily operations.
Office Administration/Dental Assistant
Dynamic Dentistry
Bluffton, South Carolina, United States
01.2020 - 01.2021
- Provided backup support in operations, assisting with patient care as needed.
- Scheduled appointments for new and existing patients using Dentrix software.
- Verified insurance coverage and presented treatment plans to patients.
- Composed and mailed welcome letters to new patients, enhancing onboarding.
- Conducted monthly morning huddles to streamline team communication and planning.
Practice Manager for Three Locations
Coastal Pediatric Dentistry - Beaufort and Hilton Head Island
South Carolina, United States
01.2019 - 01.2020
- Managed daily operations across three locations, including staff, appointments, and inventory.
- Coordinated the care of all orthodontic insurance claims.
- Credentialed dental partners with multiple insurance companies.
- Hired, trained, and supervised new team members.
- Developed treatment plans, conducted financial counseling, and organized team recognition events.
Education
Dental Assistant -
University of Florida
Gainesville01-1987
Skills
- Law Office Administration
- Office administration proficiency
- Veterinary office administration
- Dental office administration
- Office administration work
- Office administration experience
- Office administration duties
- Business office administration
- Office administration
- Front office administration
- Office administration tasks
- Office Protocol
- Meeting administration
- Maintaining office records
- Operations administration
- Office desktop maintenance
- Screening administration
- Orthodontic office organization
- Patent office communication
- Administration strength
- Basic administration
- Administration management
- Dental Office Procedures
Certification
- Certified / Registered Dental Assistant.
- Certified in Pediatric Dentistry
- Certified in Orthodontics
- Certified in CPR
- Certified in Blood Borne Pathogens
Timeline
Office Administration
American Window and More
01.2024 - 01.2026
Front Office / Shipping
Loresco International
01.2023 - 01.2024
Case Administration
Rollins Law Firm
01.2022 - 01.2023
Office Manager/Dental Assistant
Dr. Douglas Housman
01.2021 - 01.2022
Office Administration/Dental Assistant
Dynamic Dentistry
01.2020 - 01.2021
Practice Manager for Three Locations
Coastal Pediatric Dentistry - Beaufort and Hilton Head Island
01.2019 - 01.2020
Dental Assistant -
University of Florida