Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Dispatcher
Pacific Sanitation
02.2022 - Current
Directed dispatching, routing, and tracking of ten fleet vehicles.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely services.
Answered phone calls and responded to customer emails.
Scheduled and organized delivery routes.
Monitored vehicle locations to coordinate timely arrivals.
Customer Service Representative
Reliable Glass
02.2020 - 01.2022
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Escalated complicated customer account issues to supervisors and help desk workers.
Responded to customer calls and emails to answer questions about products and services.
Actively listened to customers, handled concerns quickly.
Educated customers about billing, payment processing and support policies and procedures.
Trained staff on operating procedures and company services.
Field Engineer at Ministry of Sanitation and Water Resources, GAMA Sanitation and Warer Project.Field Engineer at Ministry of Sanitation and Water Resources, GAMA Sanitation and Warer Project.