Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elvia Alfaro Hernandez

Santa Rosa,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Dispatcher

Pacific Sanitation
02.2022 - Current
  • Directed dispatching, routing, and tracking of ten fleet vehicles.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely services.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.

Customer Service Representative

Reliable Glass
02.2020 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Actively listened to customers, handled concerns quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.

Education

No Degree - General Education

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Data Entry
  • Dispatch Coordination
  • Database Management
  • Service Coordination
  • Schedule Management
  • Route Navigation
  • Incident Reporting
  • Closing tickets

Timeline

Dispatcher

Pacific Sanitation
02.2022 - Current

Customer Service Representative

Reliable Glass
02.2020 - 01.2022

No Degree - General Education

Santa Rosa Junior College
Elvia Alfaro Hernandez