Aillen Gomez
Santa Rosa,CA
Summary
Dynamic General Manager with a proven track record at Teaspoon, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic initiatives and effective staff training. Skilled in inventory control, achieving significant cost reductions while fostering a collaborative team environment. Committed to driving performance and operational excellence.
Overview
5
5
years of professional experience
Work History
General Manager
Teaspoon
09.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented operational strategies to enhance customer satisfaction and engagement.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Trained and mentored staff, fostering a collaborative team environment for improved performance.
- Analyzed business performance metrics, identifying areas for operational improvement and cost reduction.
- Established partnerships with local suppliers, enhancing product offerings and community relationships.
- Led regular team meetings, promoting open communication and addressing operational challenges effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Amour Vert
10.2024 - 12.2024
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented inventory tracking systems, improving stock management accuracy and reducing discrepancies.
- Developed and maintained positive relationships with customers to enhance satisfaction and retention rates.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Shift Leader
Baskin Robins
12.2020 - 09.2021
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring product availability and freshness.
- Implemented quality control measures to maintain product standards.
Education
High School Diploma -
Elsie Allen
Santa Rosa, CA06-2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training
- Inventory control
- Employee scheduling
- Schedule management
- Labor cost controls
- Expense control
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Amour Vert
10.2024 - 12.2024
General Manager
Teaspoon
09.2023 - Current
Shift Leader
Baskin Robins
12.2020 - 09.2021
High School Diploma -
Elsie Allen