Elvia Garcia

Work History

Human Resources Generalist/Accounts Receivable Clerk

Sparrow Product Development, Inc.

08.2018 - 01.2024

Improved operational processes resulting in productivity increase in the HR department.
Delivered strategic workforce planning, benefits administration, labor relations, succession planning, and reporting systems.
Developed a more efficient, streamlined, and updated organizational structure map, which incorporated salary ranges, career progression outlook and needed certifications for each position.
Guided managers and employees on talent management, payroll, leaves of absence, and benefits.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Met with staff to resolve difficult situations related to performance and conflict management.
Coached managers through employee engagement, documentation, discipline and performance improvement plans.
Developed and enforced company policy and procedures relating to human resources activity.
Performed budget analysis to control expenditures and predict future budget needs.
Managed payroll processing and benefits to compensate employees for service rendered.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Trained staff in risk management policies and monitored compliance to control company liability.
Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
Instituted regular safety inspections and hazards management strategies to keep operations compliant.
Responded to inbound inquiries regarding accounts and payments.
Submitted cash and check deposits and generated cash receipts to record money received.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Followed up overdue payments and payment plans from clients to establish good cash flow.
Developed and maintained positive relationships with clients to maximize collections.

Business Manager/Property Manager

Outploy, LLC

01.2016 - 07.2018

Developed streamlined administrative systems for more efficient record management and inventory of items such as supplies, orders, events, and allotted time.
Reviewed legal documents, such as commercial tenant leases, company formation documents, etc, and made adjustments as needed.
Monitored and handled day-to-day ordering system for items such as office supplies, dental supplies, and air (oxygen/nitrous) delivery to dental offices.
Overlooked and monitored the day-to-day tasks of the repair technicians to ensure service requests for commercial tenants and dental offices were being handled efficiently.
Planned, organized, and administrated dental office's local events for higher promotion and marketing, this meant everything from searching for events to handling all supplies needed for the event and staffing.
Initiated and organized procedures for new dental offices, from the strategized searches for these new locations, negotiating the terms on the leases to setting up a plan for all items needed to start these dental offices.
Setup and monitored day-to-day usage, invoices for services such as employer program gym memberships, new air delivery vendor, new shred service provider among reworking current contracts with vendors such as Comcast, AT&T for the best possible rate.
Handled new commercial tenant procedures, such as (but not limited to): advertising of vacancies, location tours, negotiation of lease terms, new tenant documentation and move-in procedures for new tenants.
Managed commercial tenants day-to-day assignments, such as on-time monthly payments, tenant inquiries, repairs requests, and renegotiation of lease terms.

General Terminal Manager

EZ Worldwide Express

01.2015 - 01.2016

Provided structure, successful operational flow and layout for terminal operations to strive on a day to day basis.
Developed administrative systems such as efficient record management and recording office expenditures.
Strategized driver routes for current and day in advance operations to ensure adequate coverage and punctuality for all deliveries.
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Managed fleet maintenance such as repairs, on-route dysfunctions, up to date vehicle paperwork & tags, following through with repair vendors and negotiating on prices.
Directed and monitored tracking, routing and dispatching transportation vehicles.
Reported, filed and followed through on company insurance claims related to vehicle accidents, incidents and worker related injuries.

Office Manager

EZ Worldwide Express

01.2007 - 01.2015

Maintained office efficiency by planning, structuring, and implementing office systems, layouts, and operations.
Organized office operations and procedures by resolving HR-related concerns, processing payroll, workers compensation applications, explaining and enrolling in benefits, and designing filing systems.
Designed and implemented office policies to enhance efficiency and streamlined processing by establishing standards/procedures.
Presented employees with exceptional customer service knowledge, accurate processing techniques, and tools to provide premium customer service to our clients.
Managed the accounting aspect of the office by aiding in accounts payable and accounts receivable operations, such as researching customer billing inquiries, issuing credits were applicable, and following for payment remittance.
Assisted our sales team in creating business proposals for new prospects, going onsite to meet our clients, and strategizing to provide the best possible rates/service.
Ensured completion of work and assignments with optimal personnel morale.
Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.

International Export Agent

Rubbermaid Corporation

01.2005 - 01.2007

Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Verified shipments against documents to maintain accuracy.
Managed and coordinated high volume key accounts in a timely and effective manner.
Followed requirements and regulations for dangerous goods handling.
Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.

Assistant Office Manager

EZ Worldwide Express

01.2003 - 01.2005

Assisted manager on site with completing tasks such as maintaining employee files, making sure new employees were properly trained and all documentation was received to enroll new employees into a database.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Business Office Intern

Candle Corporation

01.2000 - 01.2003

Performed office duties including, but not limited to, administrative functions, organizing paper/electronic records.
Provided administrative assistance to departments such as Customer Support, IT, Facilities, Accounts Payable, Marketing and Communications.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Summary

Overview

Work History

Human Resources Generalist/Accounts Receivable Clerk

Business Manager/Property Manager

General Terminal Manager

Office Manager

International Export Agent

Assistant Office Manager

Business Office Intern

Education

BBA - Business Administration And Management

Skills

Proficiencies

References

Languages

Work Availability

Timeline

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