Summary
Overview
Work History
Education
Skills
Timeline
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Elvia Honore

Fort Lauderdale,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skilled call center professional versed in customer support protocols for healthcare. Brings extensive high-call volume experience spanning 3 years working with healthcare consumers. Superior computer skills and telephone etiquette.

Overview

15
15
years of professional experience

Work History

Healthcare Customer Service Representative

Broward Health
02.2020 - Current
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Educated clients and families about rights and responsibilities.
  • Worked with vendors to schedule more than 2 daily pickups and 7 weekly deliveries.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Cross-trained and backed up other customer service managers.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Assessed caller accounts to determine benefits, identify service needs and resolve issues.
  • Handled over 100 calls per shift assisting customers, retrieving customer data, presenting relevant health information and cancelling services.
  • Assisted customers by listening closely, finding solutions to making recommendations based on extensive product knowledge.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Pharmacy Technician

PharmCo Rx - Pharmacy North Miami Beach
11.2009 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Pharmacy Tech - Pharmacy

Medvance Intuition
Fort Lauderdale, United States
07.2009

High School Diploma -

Stranahan High School
Fort Lauderdale, FL
05.2007

Skills

  • Complaint resolution
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Service standard compliance
  • Training development aptitude
  • Recordkeeping strengths
  • Multi-line phone talent
  • Advocacy understanding
  • Interactive communication skills
  • Attentiveness
  • Medical insurance
  • Appointment Scheduling
  • Team Leadership
  • Phone and Email Etiquette
  • Call center experience
  • Healthcare industry understanding
  • Patient confidentiality

Timeline

Healthcare Customer Service Representative

Broward Health
02.2020 - Current

Pharmacy Technician

PharmCo Rx - Pharmacy North Miami Beach
11.2009 - 10.2021

Pharmacy Tech - Pharmacy

Medvance Intuition

High School Diploma -

Stranahan High School

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Elvia Honore