Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ELVIA YUZ

Netcong,NJ

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.

Overview

18
18
years of professional experience

Work History

Team Leader

Walmart
Teterboro, NJ
12.2015 - 06.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Identified opportunities for process optimization using Lean Six Sigma principles.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.

Secretarial Assistant

Century 21
Secaucus, New Jersey
05.2006 - 12.2015
  • Filed and retrieved corporate documents, records, and reports.
  • Scheduled meetings and appointments for executive staff members.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Organized conference calls with international offices.
  • Assisted in the preparation of regularly scheduled reports.
  • Answered phones and routed calls to appropriate personnel.
  • Received visitors at front desk by greeting, welcoming, directing them appropriately.
  • Provided general administrative support to all departments as needed.
  • Handled multiple projects simultaneously while meeting strict deadlines.
  • Performed data entry tasks using Word Processing software packages such as Microsoft Word and Excel.
  • Managed calendar including scheduling appointments and meetings and travel arrangements for executives.
  • Coordinated office activities such as ordering supplies and equipment maintenance.

Cashier

Ten Spot
West New York, New Jersey
01.2005 - 12.2006
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Education

GED -

EMERSON HIGH SCHOOL
Union City, NJ
12-2001

Skills

  • Complaint resolution
  • Team Supervision
  • Work Planning
  • Coaching
  • Cash Handling
  • Employee Evaluation
  • Client Service
  • Shift Scheduling
  • Documentation And Reporting
  • Sales expertise
  • Issue Resolution
  • Leading Team Meetings
  • Teamwork and Collaboration
  • People Management
  • Giving Constructive Feedback
  • Safety
  • Flexible Schedule
  • Safety processes and procedures
  • Staff Training
  • Goal Setting
  • Meeting facilitation

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Team Leader

Walmart
12.2015 - 06.2023

Secretarial Assistant

Century 21
05.2006 - 12.2015

Cashier

Ten Spot
01.2005 - 12.2006

GED -

EMERSON HIGH SCHOOL

Similar Profiles

CREATE PROFILE
ELVIA YUZ