Elvie Webb
Roy
Summary
Experienced Administrative Accountant, Customer Service Representative. Flawless record with cash flow. Looking to apply my outstanding math skills and precision in a professional and challenging environment. Very detail-oriented person and very quick learner who would make a great addition to any team.
Overview
26
26
years of professional experience
Work History
Tax Examiner Technician
Internal Revenue Service
Ogden, Utah
01.2024 - Current
- Selected to join the IRS Quality Review (QR) training team, onboarding new employees on tax compliance protocols and enhancing team productivity.
- Unpostables BMF, IMF Analyzing, searching, determining, and initiating appropriate actions on all types of tax issues on different Types of Entity and Tax forms, containing conditions and accounting relationships that must be resolved to close issues on the Unpostables BMF, IMF.
- Reach a variety of sources, such as SOS and IRM, analyze and initiate actions on tax issues, correspond with taxpayers to obtain applicable returns, schedules, Payments and all required information for correction of accounts and records.
- Verified, analyzed, and processed the replies of the taxpayers and adjusted taxpayers' accounts.
- OJI for team 1040 x when they came to help in our area in October 2024
- Pay Plan: GS
- Position Series: 0592
- Grade: 6. Step 2
- Entity Unpostables, BMF.
Retail Associate
TJMAXX
Riverdale
04.2019 - Current
- Fitting room Lead. Keeping track of each customer’s items, they want to try on and returning clothes that customers do not want to purchase to the correct corresponding department. Offering TJ reward credit card, Mentor for new employees Training them in Fitting Room
- Organized backroom storage areas for efficient access to merchandise.
- Cashier. Rang up retail purchases and processed payment cards, returning appropriate cash and coins to customers. Processed payments and handled exchanges, returns, and refunds according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
Grocery Associate
Amazon Fresh Grocery Store
Northridge, CA
07.2020 - 10.2020
- Filling Grocery Online Orders.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- 40 hours a week.
Assistant Manager
Fashion Q Topanga Mall
West HILLS, CA
04.2019 - 10.2019
- Processed credit card, cash, and check payments, ensuring all transactions were accurate
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Attended store meetings and built strong relationships with team members.
- I attended Topanga Mall meetings and helped organize mall holiday events. Excellent customer service and leadership skills.
- 30-40 hours a week.
Drive-Thru Leader
McDonalds Canoga Park
Canoga Park, CA
05.2017 - 10.2019
- Taking and filling orders accurately and professionally, whether working as a drive-through or dine-in cashier.
- Managed daily operations of the drive-thru, including cash handling, customer service and food preparation.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Excellent customer service skills and attention to detail.
- Stocked and maintained inventory levels according to company policies.
- 15 hours a week.
Cashier
Baja Fresh Mexican Grill Porter Ranch
Porter Ranch, CA
10.2017 - 07.2018
- Taking and filling customers' orders professionally and accurately as a dine-in cashier.
- Processed credit cards, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and provided immediate, dedicated service.
- 15 to 20 hours a week.
Cashier
Baja Fresh Mexican Grill West Hills
West Hills, CA
01.2017 - 07.2017
- Taking and filling customers' orders professionally and accurately as a dine-in cashier.
- Processed credit cards, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and provided immediate, dedicated service.
- 15 to 20 hours a week.
Cashier
Baja Fresh Mexican Grill Canoga Park
Woodland Hills, CA
01.2017 - 05.2017
- Taking and filling customers' orders accurately and professionally as a dine-in cashier.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Completed all daily tasks and assignments with an efficient and quality-driven approach.
- 15 to 20 hours a week.
Seasonal Cashier
Curacao Van Nuys
Panorama City, CA
10.2014 - 12.2014
- Processed monthly payments for customer credit card accounts.
- Flawless record with handling cash transactions.
- Excellent attention to detail.
- Assisted customers in a sincere and friendly manner.
- 15 to 20 hours a week.
Administrative Coordinator
Electoral Tribunal Of The State Of Guerrero Mexico
Chilpancingo, GRO
02.2002 - 04.2003
- Assisted the Director of the Electoral Tribunal for the State of Guerrero, Mexico, with all the administrative duties associated with the state election.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Scheduled appointments and updated calendars.
- Arranged flights, car rentals, and hotel accommodations when scheduling travel for the team.
- 40 hours a week.
Administrative Accountant
Kentucky Fried Chicken And Pizza Hut
Chilpancingo, GRO
02.2001 - 01.2002
- Administrative Accountant in charge of bookkeeping, and payroll accounts for the company.
- Very precise and detail-oriented employee.
- 40 hours a week.
Credit And Collections
Nissan
Chilpancingo, GRO
01.2000 - 12.2001
- In charge of accepting collection payments for Nissan customers.
- Very precise and detail oriented in accounting for all customers’ monetary transactions for the Nissan company
- Entered details such as payments, account information, and call logs into the computer system.
- 40 hours a week.
Accountant
World Of Tile SA Of CV
Chilpancingo, GRO
01.2000 - 12.2000
- Administrative Accountant in charge of bookkeeping, payroll, and preparing business taxes for the company.
- Maintained up-to-date knowledge and operated in accordance with tax codes, legislation, and tax programs.
- Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth, and assets.
- 40 hours a week.
Education
Master's Degree With Emphasis In Tax Law - Accounting
Humanitas University
Mexico City, Mexico01-2001
Bachelor's Degree With Major In Accounting - Accounting
Technological Institute Of Chilpancingo
Chilpancingo De Los Bravo, GuerreroFood Handler's Certificate Of Completion - Food Handling
ANSI
Los Angeles, CA01-2022
Completion Report Banking Operations - Banking Operations
West Valley Occupational Center
Woodland Hills, CA01-2011
Certificate Of Completion Accounting 2 - QuickBooks - Accounting
West Valley Occupational Center
Woodland Hills, CA01-2011
Certificate of Achievement ESL - English As Second Language
West Valley Occupational Center
Woodland Hills, CA01-2007
Skills
- Accounting
- Very good customer service skills
- Detail-oriented
- Hard working
- Bilingual (English and Spanish)
- Payment acceptance
- Payment processing
- Checkout consistency
- Multitasking ability
- Self-Motivation
Timeline
Tax Examiner Technician
Internal Revenue Service
01.2024 - Current
Grocery Associate
Amazon Fresh Grocery Store
07.2020 - 10.2020
Retail Associate
TJMAXX
04.2019 - Current
Assistant Manager
Fashion Q Topanga Mall
04.2019 - 10.2019
Cashier
Baja Fresh Mexican Grill Porter Ranch
10.2017 - 07.2018
Drive-Thru Leader
McDonalds Canoga Park
05.2017 - 10.2019
Cashier
Baja Fresh Mexican Grill West Hills
01.2017 - 07.2017
Cashier
Baja Fresh Mexican Grill Canoga Park
01.2017 - 05.2017
Seasonal Cashier
Curacao Van Nuys
10.2014 - 12.2014
Administrative Coordinator
Electoral Tribunal Of The State Of Guerrero Mexico
02.2002 - 04.2003
Administrative Accountant
Kentucky Fried Chicken And Pizza Hut
02.2001 - 01.2002
Credit And Collections
Nissan
01.2000 - 12.2001
Accountant
World Of Tile SA Of CV
01.2000 - 12.2000
Bachelor's Degree With Major In Accounting - Accounting
Technological Institute Of Chilpancingo
Food Handler's Certificate Of Completion - Food Handling
ANSI
Completion Report Banking Operations - Banking Operations
West Valley Occupational Center
Certificate Of Completion Accounting 2 - QuickBooks - Accounting
West Valley Occupational Center
Certificate of Achievement ESL - English As Second Language
West Valley Occupational Center
Master's Degree With Emphasis In Tax Law - Accounting
Humanitas University