MARY ANN SAUNDERS

Created Customer Folders

Assigned Batches to Tax Examiners working at home.

Assigned Batches to TE’s working in the office.

Prepared Daily PAS (Preliminary Analysis Report) for Andover office as well as Texas office.

Located and researched lost letters forwarded to correct part of office.

Prepared Collocation customers such as MCI, RCN, SPRINT & VERIZON with their cable & documents in Manhattan NY Area remotely in downtown Boston.

• Educated customers on product features and services, enhancing overall user experience.
• Assisted customers with inquiries, ensuring timely resolution and satisfaction.

Input documents for Revenue Matters department, Pricing Research area.

Ran various software programs written by Verizon managers.

• Managed administrative tasks, ensuring efficient operation of office processes.
• Organized and maintained electronic filing systems for streamlined access to documents.
• Assisted in scheduling appointments, enhancing team productivity and communication.