Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Additional information
Certification in CompTIA IT Fundamentals
Generic

Quavius Allen

Horn Lake,United States

Summary

Personable and resourceful, with solid foundation in IT principles and knack for troubleshooting technical issues. Possesses strong understanding of computer systems and networks, coupled with skills in hardware and software installation and maintenance. Dedicated to delivering efficient and effective tech support to enhance user experience and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tax Examiner Technician

Internal Revenue Service
02.2024 - Current
  • Reading and verifying small business and ethics tax returns or what they must owe. Monitoring yearly quarters Accounting
  • Communicated with taxpayers in writing and by telephone.
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.

General Clerk

Internal Revenue Service
08.2023 - 02.2024
  • Performed general office duties such as document filing and sorting appropriate mail for the correct department.
  • Built productive relationships with my colleagues and managers.
  • Draft and prepare weekly agendas and updates that the team will need for succession.
  • Proficient use of Microsoft office
  • Participating on a team designing, developing, testing, and implementing software for less complex programs, such as modifying input forms
  • Performs the following, as routine assignments under close supervision:
  • Assist with translating IRS business rules and processes into requirements;
  • Assist in identifying and specifying business requirements for modernized or production systems;
  • Develop basic design specifications as a member of a work team, and present draft specifications to the team leader for discussion;
  • Meet with customers to collect information about business requirements, draft customer business requirements, clarify, and update requirements where appropriate;
  • Assist applications developers in translating requirements into programming specifications.
  • Performs other related duties as assigned.



Customer Support Specialist III

ECS Federal
07.2022 - 08.2023
  • Respond to customer issues via phone, chat and email
  • Must build familiarity with a variety of the field's concepts, practices, and procedures
  • High degree of proficiency in computer skills
  • Good interpersonal and professional oral and written communication skills.
  • Relies on experience and judgment to plan and accomplish goals
  • Reports to a supervisor or manager with limited supervision
  • Other duties as assigned
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

IT Technician

ITS HELPDESK
11.2017 - 08.2020
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Duties, Accomplishments and Related Skills:
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Education

High school diploma or equivalent -

Power Center Academy
Hickory Hill, TN
05.2017

Some college - Computer Science

Remington College
memphis, TN

Skills

  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Oral and Written Communication
  • Issue and Complaint Resolution
  • Data Testing
  • Microsoft SQL
  • Basic Math
  • Critical Thinking
  • Work Ethic
  • MS Office
  • Active Listening
  • People Skills
  • Friendly, Positive Attitude
  • Organizational Skills
  • Product Development
  • Technical Troubleshooting
  • Customer Service
  • Problem Solving
  • Recordkeeping and documentation
  • Payment plan processing
  • Basic accounting principles
  • Data interpretation
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Application installations
  • IT documentation
  • Wireless networking
  • Network maintenance
  • Help desk operations
  • Remote support
  • System administration
  • User training
  • Helpdesk services
  • Help desk management
  • Software deployment management
  • Data retention
  • Microsoft office
  • Confidentiality handling
  • Policy enforcement
  • Filing systems
  • Document scanning

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Certification


  • Job-related training:
  • CompTIA IT Fundamentals -Completed on September 1st, 2023
  • This includes..:
  • Data, CPUs, and Troubleshooting
  • Computer Devices and Components
  • Internet, Storage, and Computer System
  • Networking and Wireless Technologies
  • Operating System
  • Software Concepts
  • Software Developments Concepts
  • Database Concepts
  • CIA Triad
  • Privacy and Encryption
  • Authentication and Disaster Recovery
  • Certification of CompTIA A+ Core 1
  • Installing Hardware & Display Components
  • Mobile Devices Accessories & Network Connectivity
  • Network Fundamentals

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Avid Reader
  • Graphic Design
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Tax Examiner Technician

Internal Revenue Service
02.2024 - Current

General Clerk

Internal Revenue Service
08.2023 - 02.2024

Customer Support Specialist III

ECS Federal
07.2022 - 08.2023

IT Technician

ITS HELPDESK
11.2017 - 08.2020

High school diploma or equivalent -

Power Center Academy

Some college - Computer Science

Remington College

Additional information

Focused Database Designer with only a 1 year of experience in full lifecycle development. Adaptable in understanding businesses changing needs and objectives when creating and redesigning personalized databases. Collaborative team player with strong interpersonal and communication skills useful when working with project managers to define project timeline and scope. Self-motivated with excellent task management abilities. I have taught myself SQL, Python, logic and design and currently as of 2022 and on I am going to teach myself how to develop a website. And I am always open for growth as well as understanding of what to do and how to do it. Currently, I am studying for certification of CompTIA+.

Certification in CompTIA IT Fundamentals

Certification in foundational cybersecurity skills. 

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