Charlette Bills
Riverdale,UT
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Diligent Cashier with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with Management and adapts easily to new processes and procedures.
Overview
26
26
years of professional experience
Work History
Tax Examiner Clerk
Department of Treasury
Ogden, UT
12.2024 - Current
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Streamlined the audit process for faster completion and more accurate results.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
Customer Service Representative
Elwood Staffing/ America First Credit Union
11.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Telemarketer
Focus
05.2022 - 08.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered calls, took messages and transferred calls to correct individuals.
Bus Driver
Utah Transit Authority
02.2022 - 05.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Cashier
Maverik Adventure's First Stop
06.2021 - 11.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Verified customer identification for alcohol or tobacco purchases.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over Number patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Associate
Home Depot
03.2021 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Production Worker
Fresenius Medical Care NA
12.2020 - 03.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Assembled Type products according to changing daily work orders and specific customer needs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Superviser
Utah State Liquor Store
05.2018 - 11.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Coached and mentored 4 staff members through constructive feedback to develop long-term career goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised 4 completing efficient daily stocking and organized.
- Handled over $10,000 in funds each day in fast-paced retail environment. I dealt with inventory. Computer work, Load Handling.
Production Operator
Autoliv ASP
11.2015 - 04.2018
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Inspected and repaired products to meet project expectations.
- Recognized defective material and reported issues to management.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Operated machinery, managed raw material and logged production data.
- Troubleshot equipment problems to repair or report diagnostics.
- Sorted and packaged products to prepare for processing or shipment.
- Reviewed job specifications to properly set up machines.
Quality Inspector
Fresenius Medical Care NA
08.2002 - 07.2015
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Inspected, tested and measured materials, products and installations against specifications.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Inspected and repaired products to meet project expectations.
Assistant Store Manager
Taco Bell
09.2001 - 07.2002
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Store Manager
McDonald's
06.1999 - 02.2001
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Boosted sales by 100% by cultivating customer rapport and delivering superior customer service.
Education
High School Diploma -
Mountain High School
Kaysville, UT06.1993
Layton High School
Layton, UT02.1990
Skills
- Feedback Acceptance
- Cooperative Attitude
- Reliable and Responsible
- Honest and Ethical
- Detail-Oriented
- Cash Register Operations
- Customer Transactions
- Staff Supervision
- Problem Solving
- Inventory Stocking
- Cash Handling
- Cleaning and Sanitizing
- Policies and Procedures
- Sweeping and Mopping
- Shipment Procedures
- Complaint Resolution
- Adaptable and Flexible
- Team Leadership
- Basic Mathematics
- Weight and Measurement
- Stocking and Replenishing
- Microsoft Excel
- Retail Sales Customer Service
- Order Fulfillment
- Report Transcription
- Microsoft Word
- Credit Card Payment Processing
- Money Handling Abilities
- Customer Service
- Shipping and Receiving Understanding
- Warehousing Functions
- Closing Sales
- Problem-Solving Ability
- Reading Comprehension
- Conflict Resolution
- Refund Processing
- Call Center Operations
Education
other,other
Timeline
Tax Examiner Clerk
Department of Treasury
12.2024 - Current
Customer Service Representative
Elwood Staffing/ America First Credit Union
11.2022 - 09.2023
Telemarketer
Focus
05.2022 - 08.2022
Bus Driver
Utah Transit Authority
02.2022 - 05.2022
Cashier
Maverik Adventure's First Stop
06.2021 - 11.2021
Customer Service Associate
Home Depot
03.2021 - 06.2021
Production Worker
Fresenius Medical Care NA
12.2020 - 03.2021
Superviser
Utah State Liquor Store
05.2018 - 11.2020
Production Operator
Autoliv ASP
11.2015 - 04.2018
Quality Inspector
Fresenius Medical Care NA
08.2002 - 07.2015
Assistant Store Manager
Taco Bell
09.2001 - 07.2002
Store Manager
McDonald's
06.1999 - 02.2001
High School Diploma -
Mountain High School
Layton High School