ELVIN ABREU
Birmingham,USA
Summary
Experienced professional with a strong background in delivering exceptional customer service in retail and restaurant settings. Proficient in customer engagement, order fulfillment, and promoting teamwork. Recognized for reliability, organization, and commitment to driving team success and creating a positive workplace environment.
Overview
6
6
years of professional experience
Work History
Restaurant Associate
JINSEI SUSHI
06.2023 - Current
- Greeted and seated customers, managed seating arrangements to optimize flow and enhance customer experience.
- Served food and drinks, ensuring accurate and timely service.
- Handled phone and online orders
- Operated the point-of-sale (POS) system, processed transactions, and managed cash and card payments.
- Assisted with opening and closing the restaurant, including cleaning, setup, and preparation for the day's service.
- Maintained cleanliness and organization in all areas of the restaurant, adhering to health and safety standards.
Restaurant Associate
PUBLIX
03.2019 - 05.2023
- Labeled, stocked, and inventoried department merchandise, ensuring product freshness and quality.
- Operated POS systems, handled cash, performed price checks, applied discounts and coupons, and provided customer service.
- Conducted inventory scans, reported discrepancies, and assisted with product ordering.
- Assisted customers with locating products and carried out packages, enhancing overall customer satisfaction.
Education
B.S. - HR Management
University of Alabama at Birmingham
05.2025
Skills
- Microsoft Office Suit
- Onboarding, Training & Policy Implementation
- Conflict Resolution & Mediation
- Customer Service Excellence
- Multitasking & Time Management
- Teamwork, Collaboration & Communication
- Strong Problem-Solving & Attention to Detail
Timeline
Restaurant Associate
JINSEI SUSHI
06.2023 - Current
Restaurant Associate
PUBLIX
03.2019 - 05.2023
B.S. - HR Management
University of Alabama at Birmingham
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