Elvin Cornier
Ocala,FL
Summary
Experienced professional skilled in customer service and effective communication. Known for collaborating with teams to optimize delivery processes and enhance safety, while consistently addressing customer inquiries and ensuring satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Road Ranger
Impact Staff Leasing LLC
Naples, FL
03.2022 - 06.2024
- Analyzed road conditions and detected potential hazards to maintain safe travel for motorists.
- Coordinated assistance for stranded drivers, ensuring effective support and guidance during vehicle breakdowns.
- Facilitated communication with dispatch to enhance response coordination efficiency.
- Directed vehicle flow using traffic management tools to enhance safety around incident sites.
- Assessed road conditions and identified hazards to ensure safety of motorists.
- Mentored and trained five new road rangers on safety procedures, vehicle operations and emergency response protocols.
- Maintained communication with dispatch for efficient response coordination.
Letter Carrier/Supervisor
United States Post Office
Naples, FL
07.1985 - 02.2019
- Executed accurate delivery of mail and packages across designated routes.
- Coordinated daily delivery schedules to ensure timely and efficient service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Adhered to safety protocols while handling and transporting mail items.
- Collaborated with team members to improve operational workflows and procedures.
- Trained new staff on delivery processes and best practices for customer interaction.
- Assisted in managing inventory of mail supplies, ensuring availability for operations.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
- Directed a team of over 100 employees to enhance productivity and efficiency.
Education
Bachelor of Arts - Biology
Loyola University of Chicago
Chicago, ILSkills
- Proficient in both Apple/Mac and PC computers
- Delivery accuracy
- Postal regulations
- Mail sorting
- Logistics
- Sorting equipment operation
- Mail distribution
- Customer service
- Time management
- Physical strength
Accomplishments
Managed and sorted daily mail delivery routes, ensuring timely and accurate distribution while prioritizing and demonstrating vehicle and personal safety.
Received multiple safe driving awards and letters of commendation for exemplary safety and service.
Analyzed via computer programs and softwares mail volume, workload and work hours to planned routes and optimizing delivery efficiency and safety.
Certification
CPR/AED/First-Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Road Ranger
Impact Staff Leasing LLC
03.2022 - 06.2024
Letter Carrier/Supervisor
United States Post Office
07.1985 - 02.2019
Bachelor of Arts - Biology
Loyola University of Chicago