ELVIN PENA
Advance
Summary
Customer-focused professional with experience in client support, financial recordkeeping, and fast-paced service environments. Skilled in relationship building, problem resolution, and maintaining accuracy with confidential data. Proven ability to guide clients, manage detailed documentation, and deliver a positive service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Yarn Technical Forklift Operator
UNIFI
08.2025 - Current
- Identified and resolved product defects while maintaining detailed documentation.
- Coordinated workflow and communicated issues to supervisors for fast resolution.
- Maintained quality standards, safety protocols, and efficient production processes.
- Preventing substandard materials from reaching customers
- Responsibilities include repacking, relabeling yarn, as well as distributing salvageable product within designated areas by operating Forklift
Dental Assistant II
TRIAD KIDS DENTAL
01.2025 - 06.2025
- Supported pediatric patients and parents by explaining procedures and easing concerns.
- Assisted the dentist while maintaining accuracy, safety, and a positive patient experience.
- Managed patient records, X-ray imaging, and treatment documentation with precision.
- Prepared treatment rooms and ensured compliance with health and safety standards.
Bookkeeping/Administrative Assistant
National Tax & Multiservice Inc.
04.2020 - 12.2024
- Maintained confidential client financial records and ensured accuracy for tax preparation.
- Entered and categorized transactions in QuickBooks Online, reconciling accounts and resolving discrepancies
- Managed office inventory and supplies, optimizing stock levels and contributing to a well-organized work environment.
- Supporting the tax and finance team by gathering client information, uploading documents to portals, and helping keep workflow and deadlines on track.
Education
High School Diploma -
Davie County High School
Skills
- Customer Service & Relationship Building
- Client Communication & Support
- Problem Solving & Issue Resolution
- Financial Recordkeeping & Data Accuracy
- Transaction Entry & Account Reconciliation (QuickBooks Online)
- Confidential Information Handling
- Attention to Detail & Compliance Awareness
- Active Listening & Clear Communication
- Digital Systems & Online Tools Proficiency
- Time Management & Multitasking
- Workflow Coordination & Organization
- Service Request Processing
- Documentation & Record Maintenance
- Team Collaboration in Fast-Paced Environments
- Conflict De-escalation & Professionalism
Certification
- Dental Assisting Certification / Dental Radiology Certification / CPR Certification (Sep-Nov 2024) Completed comprehensive coursework in dental anatomy, radiography, infection control, and patient management. Hands-on experience in clinical procedures, including chairside assisting, laboratory techniques, and dental materials. Developed skills in administrative tasks such as patient scheduling, record management, and billing. Prepared to deliver high-quality patient care in a fast-paced dental environment. Dental Assisting Certificate, Radiology Certificate, CPR Certified.
- Quickbooks Online Certified (Intuit, 2021)
- OSHA 10 Hour Outreach Training Program- General Industry
Timeline
Yarn Technical Forklift Operator
UNIFI
08.2025 - Current
Dental Assistant II
TRIAD KIDS DENTAL
01.2025 - 06.2025
Bookkeeping/Administrative Assistant
National Tax & Multiservice Inc.
04.2020 - 12.2024
High School Diploma -
Davie County High School