Summary
Overview
Work History
Education
Skills
Timeline
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Elvin Santana Cruz

Burbank,IL

Summary

Motivated Cashier Team Lead with 3 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Overview

5
5
years of professional experience

Work History

Cross Trained

Continental Sales and Salvage
07.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Cashier Team Lead

Goodwill
09.2019 - 04.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

J. Sterling Morton East High School
Cicero, IL
08.2021

Skills

  • Team Leadership
  • Sales management
  • Returns processing
  • POS Systems
  • Cash Handling
  • Customer Service
  • Product restocking
  • Policy Enforcement

Timeline

Cross Trained

Continental Sales and Salvage
07.2021 - Current

Cashier Team Lead

Goodwill
09.2019 - 04.2021

High School Diploma -

J. Sterling Morton East High School

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Elvin Santana Cruz