Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Montgomery

Bowling Green,KY

Summary

I am a college study who is trying to afford an apartment next semester/years to come. I have worked in the customer service field since I was 16 years old, and have a lot of patience along with a great attitude! I work very hard and will be a reliable candidate for this job!

Overview

3
3
years of professional experience

Work History

Cross Trained

Einstein Bro Bagels
08.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Stocked food items upon manger request and adhered to food safety standards at all times.

Makeline/Frontline Closer

Gattis Pizza
03.2022 - Current
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Prepared food items by following recipes and product directions.
  • Closed the store in an efficient and timely manner.

Education

Bachelor of Science - Speech-Language Pathology

Western Kentucky University
Bowling Green, KY
05-2026

High School Diploma -

Taylor County High School
Campbellsville, KY
05-2023

Skills

  • Patience and composure
  • Reliability and punctuality
  • Guest services
  • Time management
  • Phone etiquette
  • Basic math
  • Problem-solving
  • Cleaning and sanitizing
  • Active listening
  • Team collaboration
  • Cooperative attitude

Timeline

Cross Trained

Einstein Bro Bagels
08.2024 - Current

Makeline/Frontline Closer

Gattis Pizza
03.2022 - Current

Bachelor of Science - Speech-Language Pathology

Western Kentucky University

High School Diploma -

Taylor County High School

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Gracie Montgomery